Motor Claims Senior Officer

Overall Job Summary:
Reporting to the Motor Claims Manager, the incumbent will be responsible for Claims Registration and acknowledgement, claims negotiation, Claims Processing and final settlement.
Job Holders Specifications:
Academic Qualifications:
Bachelors’ Degree in Insurance/Business Administration.

Professional Qualifications:
Diploma in Insurance.

Diploma in automobile / mechanical engineering

Experience
5 years’ experience in motor claims management

Skills
Analytical and organizational skills

Negotiation skills

Good Interpersonal skills

Customer Service Skills

Responsibilities

Timely registration of motor claims and acknowledgement

Make appropriate reserve amount in the system for each claim

Follow up on the claim documentations from insured/intermediaries.

Appoint external assessors and follow up on the report

Scrutinize all the assessment reports submitted by the external assessors and recommend the next cause of action.

Frequently update clients on the status of their claims

Communicating with garages on repair/release of vehicles

Appointing investigators in cases of third-party injuries/property damage where necessary.

Issue preliminary demand letters to negligent third parties

Raise payment vouchers.

Reviewing of claim files at given intervals

Ensure that all assessors conduct themselves professionally and ethically and make recommendation where action is warranted.

Recommend for a second assessment on accident vehicles whenever necessary.

Ensure that garages adhere to the repair timelines at all times.

Preparation of requisite claim reports

Negotiate with repairers for extra discounts in view of lowering repair cost.

Exercise exemplary customer service

Any other duty as may be allocated by the management from time to time.

Job Requirements
Required education

Required relevant work experience

Required languages: