About Global Services
(The below business group introduction text should not be edited; remove this observation once having finalized the job description)
The Global Services business group deploys, supports and operates communication service providers’ (CSP) and enterprise networks. This includes network infrastructure services and professional services for mobile networks and managed operations for fixed, mobile, IP and optical domains. Nokia is also leading new growth areas including network cognitive services and analytics, public sector networks, energy and transport markets and our Worldwide IoT Network Grid (WING) which provides seamless connectivity across geographical borders and technologies.
Job Description
Job Responsibilities & Competencies
Second level Support for Juniper, Nokia, ZTE Routers and switches among others - including equipment surveillance, operations and configurations
Ensure that all IP Core devices are functioning (Enhanced packet Core /Mobile Packet Core) as per the business and network requirements.
Ensure Network Diagrams, HLD, DLD and LLD/CLI is maintained up to date
Ensure all Fault Reports, Trouble Tickets & Incidents are addressed within SLAs. All such events are ensured to be documented with RFO, RCA and RCF.
Provide a pathway towards extending relevant IP architectures towards the Access network ( Metro Ethernet, MPLS-TP etc )
Directly manage 2nd line Operations for IP Core ensuring adherence to SLAs, KPIs, Life Cycle for Availability, Accessibility, Retainability & Reliability
Participate in design for MPBN and PS core network expansions
Prepare and Analyse MPBN reports on a weekly basis and advice customer on correction performancemeasures performance and optimization activities
Monitor end to end capacity utilizations and provide forecasts aimed at providing head room to control network congestion
Responsible for Configuration Management (generate and implement data transcript for network modifications)
Ensure Service levels and MTTR (Mean Time To Restore) are upheld within the Customer Network by providing leadership in troubleshooting and fault restoration.
Coordinate Level 1/2 technical support; Ensure proper Customer/Vendor follow-up and escalation. Facilitate identification of control mechanisms and critical action/recovery paths for the relevant system components.
Manage equipment Vendor and Customer communication to get closure agreement on raised complaints and tickets.
Preventive maintenance, Operational Instructions, and Processes Documentation in regards to the IP and Mobile Packet Core
Qualifications:
B. Sc. Degree in Computer, Electronics, Telecommunications Engineering or equivalent disciplines,
Extensive and Compulsory knowledge on Juniper IP/MPLS, Nokia Routers/Switches, ZTE and HP routers and switches added advantage
Preferred Certifications include: SRA, 3RP, NRSII, NRSI, CCIE/CCNA/CCNP, JNCIA/JNCIE/JNCIS is advantage.
Experience on Ericsson EPG/SAPC/MME added advantage.
Excellent communication skills verbal & written and documentation.
Strong troubleshooting, problem solving skills and working experiences on routers/switches.
Ability to learn effectively and quickly,
Team player, and able to work on own initiative.
Languages: Fluent English.
Minimum 7-year IP experience.
