Noc Engineer At Burn

About the role.

The NOC Engineer will monitor the performance of our mission-critical services including databases, servers, MNO integrations (for payments) and SMS gateways. They will also collaborate with cross-functional teams to manage escalations and where possible manage quality. There may also be opportunities to contribute to code development.

Duties and responsibilities
Coordinate with the Customer Experience and Commercial teams to identify and manage customer issues.
Monitor network and system performance, including AWS services, and payment and SMS gateway integrations.
Identify and resolve service failures, bottlenecks, and performance issues, ensuring minimal downtime and service impact.
Investigate recurring incidents and implement long-term fixes to reduce service disruptions.
Perform performance testing to assess the scalability and responsiveness of software applications
Design, develop, and execute test cases to verify software functionality, performance, reliability, and compatibility

Skills and experience
Basic programming knowledge in Go.
Familiarity with software development fundamentals and concepts.
Understanding of software testing methodologies and best practices.
Experience with manual and automated testing tools.
Eagerness to learn and apply new skills in a practical setting.
Strong problem-solving abilities and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.