Job Summary
Maintaining operational readiness and efficiency of business systems by providing permanent solutions for identified system issues and incorporating identified changes/enhancements
Minimum Qualification:Bachelor
Experience Level:Entry level
Experience Length:1 year
Job Description/Requirements
Department:Corporate Support Services
Division:Information and Communication Technology
Work Station:Nairobi, Times Tower
Job Summary
The job holder is responsible for;
Maintaining operational readiness and efficiency of business systems
by providing permanent solutions for identified system issues and
incorporating identified changes/enhancements
Preparing and implementing user training/knowledge transfer programmes
Providing general support to respective business system users by fulfilling general user requests
Key Responsibilities
Analyses escalated system issues and designing cost effective solutions that meet business requirements
Analyses business functional and non-functional requirements,
organizes and models them into technical requirements specifications and
System Use Cases (SUCs)
Develops System Changes Requests (SCRs) based on Requests for Change
(RFCs) and detailed analysis of RFC requirements and submits to
developers
Validates and verifies business requirements and ensures that they
map to the real business needs and that they meet essential quality
standards
Analyses trade-offs between systems usability requirements and
performance needs and advises stakeholders on the most optimal
implementation strategy
Identifies and proactively fixes system issues through monitoring and early detection of potential issues
Reviews systems technical requirements specifications and System Use
Cases (SUCs) with stakeholders and incorporates identified
recommendations
Ensures that new technical requirements for business systems are
properly integrated with existing processes, systems and skill sets
Analyses and documents existing business systems, business processes
and business models and regularly reviews them to ensure continued
relevance
Coordinates resolution of reported system incidents/general user requests and provides technical guidance/assistance required
Analyses and documents identified risks likely to affect business
systems, risk mitigating measures and prepares reports of findings to
provide input to business systems acquisition strategies
Ensures that tasks assigned are resolved within internal standards
Coordinates user demos for automated processes and change requests
Reviews training /knowledge transfer programmes and seeks approvals for implementation
Coordinates user training and user support programmes
Maps and documents interfaces between legacy and new replacement systems in order to guide systems transition initiatives
Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements.
Academic and Professional Qualifications
Academic Qualifications
Bachelor’s Degree in Computer Science, Management Information
Systems, Information Technology, Electrical / Electronic Engineering,
Telecommunications or any other IT related field.
Required Certifications/Trainings
Professional Certification or Training in any one of the following areas is required:
Systems Development i.e. Java Programming, Web Design and Development, Oracle Developer etc.
Business Systems Analysis i.e. CBAP Certification / Training
Systems Modelling and Design Techniques
Process Modelling and Design Techniques
Desired Certifications
Certification or training in any of the following areas will be an added advantage:
IT Governance i.e. ITIL or COBIT 4/5
Project Management i.e. PMP or Prince 2
Training in Domestic Tax Administration from KESRA or an equivalent institution.
Training or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server.
Training in operating systems i.e. Windows, Linux or Unix.
Technical Skills Required:
The Job holder must:
Proven skills in Oracle development and database management tools
Proficiency in Java programming language and PL/SQL
Expert knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.)
Working knowledge of structured programming and database design concepts
Expert knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
Working knowledge of web development tools (Dreamweaver, Microsoft.NET, Drupal, Joomla, etc.)
Working knowledge of Linux/Unix and Windows operating system platforms
Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)
Knowledge of system design and modelling techniques
Working knowledge of systems design and modelling tools (Enterprise Architect, TraceCloud, etc.)
Basic knowledge of the following tools: process modelling (MS Visio,
etc.), Project Management i.e. MS Project and Presentation i.e. MS
PowerPoint
Relevant Work Experience Required
Proven experience in supporting and implementing business
applications and implementation of enterprise business systems.
Experience in supporting tax administration systems will be an added
advantage.
Proven experience in integration of business systems in a similar large organization.
At least one (1) year experience as a systems support analyst in a busy organization
Competencies
The Job holder must:
Have good understanding of the KRA’s goals and objectives.
Be resilient, focused, results oriented and a team player.
Have strong analytical, diagnostic, decision making and problem solving skills.
Have strong abilities to conduct research-affecting business and propose suitable solutions/products.
Have ability to pay attention to details and work under minimum supervision and for long hours within constraints.
Have strong interpersonal, written and oral communication skills.
Have good negotiation skills.
Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
Have Change management skills.
Ability to interact confidently with users to establish what the problem is and explain the solution
Ability to prioritize competing work commitments and deliver on time
Passion for innovation and creativity
High levels of integrity
Ability to work under minimum supervision
Note:
All applications from interested and qualified candidates must be submitted online via the process below.
ONLY shortlisted candidates will be contacted.
All applications should be submitted online by7th May 2021.
KRA is an equal opportunity employer committed to gender and
disability mainstreaming. Persons with Disability are encouraged to
apply.
KRA does not charge for application, processing, interviewing or any other fee in connection with our recruitment process.
Job Application Guidelines
Registration:
Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
After registration go to https://erecruitment.kra.go.ke/login
Key in your username and password then click on ‘Log in’ to access your account.
After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
Click on ‘My Profile’ to create and update your profile.
Follow the instructions to complete your profile.
The process will end by clicking the tab “Overview and Release”.
Ensure you click the check box on the page to complete the profile.
Application process:
To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
Click on the Job posting to display the details of the position.
To apply for the position, click ‘Apply’ button at the top of the page.
Follow the instructions to complete and submit your application.
Kindly note that all mandatory fields must be completed.
To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query **********
If
you experience any delay in receiving an email notification at the end
of the e-recruitment registration process, please refresh your email. In
case of any challenge, please send your query **********
Kenya
Revenue Authority does not charge any fee at any stage of the
recruitment process (application, shortlisting, interviewing, and/or
offer)
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