Brief Description
Provide Level 1 (L1) Technical & Functional Support of All Core Banking Applications, Channel Applications, Business Support Applications, and End-User IT Systems & Services. Ensure proper closure & resolution of issues (Which entails proper call logging, escalation & follow through to completion) on these systems within the defined Service Level Agreements. Make recommendations for procedure modifications or improvements that would aid in the flow of business operations.
Technical Skills
Good understanding of Oracle, SQL, PL-SQL, JAVA, C++, .NET and other such certifications recommended
Good understanding of below-mentioned platforms, applications, databases, and utilities:
UNIX / Linux / MS Windows Server
Programming Languages (Java, C++, JavaScript, PL-SQL, XML)
Oracle, SQL
Web Technologies (J2EE, IIS, Apache)
Education, Training, and Experience
Exposure to application support model & emerging technologies across diverse platforms.
Good understanding of banking applications, services, standards, and best practices,
Responsibilities
1. Support 24x7 operations for Banking Applications, Alternate Banking Channels and End User Systems.
2. Provide L1 Support on Banking Applications, Alternate Banking Channels and End User Systems and equipment.
3. Monitor ICT Systems and Applications for availability and performance. Take corrective actions to ensure the Systems/Applications availability, fix the issues, and coordinate with other team member and the vendors.
4. Participate in new product rollouts, testing, documentation and operational improvement projects and complying with Change Management process for banking systems.
5. Documentation of all processes and procedures related to ICT Systems and review and updated from time to time
6. Adhere to Bank’s policies and procedures in managing and support banking applications.
7. Provide assistance in conducting DR drills.
8. Ensure the following:
• EOD / BOD activities are performed successfully and timely.
• Uptime of services being offered through banking applications as per SLA. Proactive monitoring of services and transactions.
• The issues related to bugs, fixes are taken up with the vendor, and regular follow- up is being done for delivery of patches and testing after receipt of patches within specified SLA time frames.
• The issues raised by the business users should be resolved within specified SLA time frames with proper communication to relevant stakeholders.
Job Requirements
Required education
: Bachelor's degree
Required relevant work experience
: 2 years
Required languages:
English (Spoken: fluent | Written: fluent)
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