Operations Analyst Job

Operations Analyst Jobs, Sales & Marketing Jobs 2020,
Position: Operations Analyst
Location: Nairobi
Responsibilities
Great customer service skills, excellent communicator, good understanding of the shipping industry, eCommerce, sales and marketing and computer savvy.
Respond to all emails, phone calls, WhatsApp messages, social media engagements and live chat messages in real time or within 15 minutes from when they are sent.
Ensure real time status updates of all client requests across all service areas
Able to market the company to include attending events to promote the company
Work with sales/marketing staff to convert prospects into actual and satisfied users.
Provide an exceptional customer experience to all clients – online, over the phone and in person
Work hand in hand with other departments to purchase, update, process, ship, clear and deliver packages
Coordinate and create all needed shipping documents for both imports and exports in a timely fashion ensuring all industry guidelines are met
Ability to examine online stores and successfully complete purchase requests
Familiarity with the operations in the shipping industry, to include but not limited to, pick ups, drop offs, Bill of Laden, Commercial Invoice, etc
Ability to comfortably use computers, a variety of mobile devices and Microsoft office applications to include navigating web pages and apps.
Ability to walk a user remotely over the phone through issues encountered with our platform (website and apps) or to walk a user remotely over the phone or in person on how to use our platform.
Excellent customer service and able to professionally interact with customers in person and over the phone
Able to quickly learn new programs and processes

Qualifications
Bachelor’s degree in business, marketing, economics or related field.
Experience andcommitment to excellent customer service.
Excellent written and verbal communication skills.
Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
Experience using computers for a variety of tasks.
Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook.
Able to work with little to no supervision

How to apply
Interested applicants should send their CV, other supporting documents and 3 referees **********