Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app.[1] It aspires to be a multi-category lifestyle app with food delivery being the most popular offering
BE A PART OF A TEAM WHERE YOU WILL:
Develop analytical frameworks and models for your city and the region
Provide analytical support to the operations team in Nairobi
Perform analysis to come up with some insights to help optimize delivery times & courier earnings
Track the impact of all the new implementations that you have proposed by checking the daily metrics of the cities
Recruit, train and onboard the entire fleet of Couriers (couriers) in the new city
Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of Couriers
Have a Data Sensitive approach, making sure that all the information is transferred to our database and reports
Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within a specified functional area of operation, as applicable to the specified functional area of focus.
Be responsible for all documentation and contracts of Couriers in the city
Be there for the Couriers when they need support
Ensure that all Couriers are properly trained and prepared to provide feedback to the Fleet Operations Manager
Manage scheduling, attendance and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
Improve processes on behalf of Couriers through projects (when necessary)
Recommend effective strategies for the financial well-being of Glovo.
Monitor adherence to rules, regulations, and procedures by Couriers.
Analyze daily and weekly operation metrics with a macro view of the long-term success of the city.
Ensure service levels are maintained and customer satisfaction achieved
You have:
Bachelor’s in Engineering, Economics or similar education is an added advantage.
A data-driven analytical mindset (Excel skills)
2-3 years of experience in an analytical position (operations, consulting, investment banking, etc.)
Experience in on-demand delivery is a plus
Excels at operating in a fast pace, community environment
Open to directions and collaborative work style and commitment to get the job done
Knowledge of government contract management and knowledge and experience in organizational effectiveness and operations management implementing best practices.
Effective English written and communication skills
Results-oriented, autonomous and efficient
Leadership – you can motivate your teammates
Ability to challenge and debate issues of importance to the organization.
Persuasive with details and facts
High comfort level working in a diverse environment
Knowledge of SQL preferred
Experience our Glovo Life benefits:
Enticing Phantom Shares plan
Zero Glovo delivery fee on all Glovo orders!
Monthly Glovo credits to use in our App
Comprehensive Private health insurance
Flexible working environment
What you’ll find when working at Glovo:
Gas: We work hard with energy and passion for what we do.
Care: We act in the best interest of a sustainable future.
Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
Stay Humble: We embrace mistakes and feedback to learn from them.
Glownership: We roll up our sleeves and get work done no matter our position and level.
