Operations Manager (2 Posts) At Qv Interiors Ltd

We are looking for a responsible Individuals to fill the vacant positions ofOperations Managers. The personnel will help the Managing Director in areas of hiring and training sales associates, monitoring inventory and ordering merchandise based on demand. You will also research competitive products and analyze consumer behavior to ensure all the products exceed client expectations.
The ideal candidate should have managerial skills with a sharp business mindset. You should also be skilled at organizing and solving problems. Interpersonal and mediation skills will also be very useful, since you’ll often be acting as a liaison between managers, employees and customers.
Duties and Responsibilities:
Assist in planning and implementing strategies to attract customers
Coordinate daily customer service operations (e.g. sales processes, orders and payments)
Track the progress of weekly, monthly, quarterly and annual objectives
Monitor and maintain store inventory
Evaluate employee performance and identify hiring and training needs
Supervise and motivate staff to perform their best
Coach and support new and existing Sales Associates
Monitor retail operating costs, budgets and resources
Suggest sales training programs and techniques
Communicate with clients and evaluate their needs
Analyze consumer behavior and adjust product positioning
Handle complaints from customers
Research emerging products and use information to update the store’s merchandise
Create reports, analyze and interpret retail data, like revenues, expenses and competition
Conduct regular audits to ensure the store is functional and presentable
Make sure all employees adhere to company’s policies and guidelines
Act as the store’s representative and set an example for other staff

Qualifications Requirements:
Bachelor’s Degree Business Administration or relevant field; MSc/MA is a plus
Proven experience as a Manager, Assistant Manager or similar position
Experience with recruiting and performance evaluation processes
Over 5 years’experience is required
Familiarity with financial and customer service principles
Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
Proficient user of MS Office (MS Excel in particular)
Leadership and organizational abilities
Interpersonal and communication skills
Problem-solving attitude
Flexibility to work in shifts