Sorry, the offer is not available,
but you can perform a new search or explore similar offers:

Royal Service Agent At Fairmont Hotels & Resorts

Job DescriptionThe Royal Service Agent is the heart beat of the hotel operation. Reporting to the Assistant Front Office Manager, responsibilities and essent...


From Fairmont Hotels & Resorts - Nairobi Area

Published a month ago

Alternative Distribution Channels Manager At Old Mutual Kenya

Job DescriptionDevelop, implement/execute and monitor alternative distribution channels strategies to drive business growth and enhance the company's distrib...


From Old Mutual Kenya - Nairobi Area

Published a month ago

Royal Service Agent

Job Description The Royal Service Agent is the heart beat of the hotel operation.  Reporting to the Assistant Front Office Manager, responsibilities and esse...


From Fairmont - Nairobi Area

Published a month ago

Customer Service Team Leader At Bic

Main Responsibilities:External stakeholdersAct as main link between the company and the customers.Ensure an effective communication and mutual understanding....


From Bic - Nairobi Area

Published a month ago

Operations Manager

Operations Manager
Company:

Summit Recruitment & Search


Details of the offer

A high end spa located in Nairobi, is looking to recruit an Operations Manager for their Branch in Nairobi. The successful candidate will oversee the daily operations and business development functions at the Branch. He/she will also be responsible for managing the team and preserving excellent facilities condition to ensure safety and functionality. The successful candidate Must be passionate about excellent service delivery and be detail-oriented.
Qualification:
Must have a Bachelor's Degree in Business Administration, Finance or related field.

Knowledge and Understanding of Facility Management and Customer Service.

Experience in setting up or launching new businesses.

Must have experience working in 5-star establishments.

Have strong organizational and communication skills.

Excellent leadership skills.

Passionate about Health & Beauty.

Great attention to detail.

Previous experience in a management/leadership position is an added advantage.

Responsibilities

Oversee the day to day activities to ensure an impeccable customer service experience,and that operations run smoothly, efficiently and profitably.

Oversee all facility management.

Collaborate with respective team leaders to ensure that all equipment,products and supplies within

Carry out frequent and consistent facility inspections to determine the need for repairs and cross

Drive the Branch sales and oversee the execution of key business initiatives for the spa.

Analyse all Client feedback to improve & recommend better initiatives for service excellence

Handle all customer complaints while liaising with the MD.

Ensure the branch is staffed with team members who can deliver the best practice & high standards

Schedule and facilitate training activities for new hires and existing employees.

Plan, communicate and monitor all employees weekly and monthly schedules for smooth operations.

Manage all employee leave applications, follow-up on leave balances for proper record keeping.

Maintain,temporarily and on behalf of the HR office, all employee documents for record-keeping.

Prepare and present weekly and monthly branch reports.

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 5 years

Required languages:
English (Spoken: fluent | Written: fluent)
Want to see how you rank against other applicants?
Get detailed analysis on Fuzu Instant Feedback
YouVS
Sign up to learn more


Source: Fuzu

Job Function:

Requirements

Operations Manager
Company:

Summit Recruitment & Search


Built at: 2024-03-29T06:42:44.902Z