Operations Manager

Operations Manager

Ihuman Resource Consulting Ltd (Ihr)

Operations Manager

Details of the offer

Take charge of the company’s business and security operations to ensure profitability. The position has a leadership role with responsibility for leading and developing a strong management team across the company capable of exercising effective management, financial and operational control of a Branch, Technical, Dog Teams, Alarm Back Up, Consultancy, Training Teams, and Project Teams.
Minimum four years’ work experience in a security company.

Possession of a bachelor’s degree from a recognized university will be an added advantage.

Self-motivated and extremely driven

Computer Literate

A team player with a strong sense of discipline and good interpersonal skill

A natural leader and decision maker

Ability to manage, develop and motivate own team


Initiate and develop departmental strategic and business plans in line with the company objectives/vision,

Gain a clear understanding of customers businesses, needs and requirements through routine meetings with Clients and provide a courteous and efficient service to both internal and external customers,

Ensure that the Operations Department as a whole complies with all the statutory requirements, Company processes & procedures applicable to its operations such as insurances, licenses, health regulations, labor requirements etc,

Establish, implement and review standard operating procedures, protocol and standards of performance generally and for each Client,

Manage security incidents at the Client’s premises and cause investigation to be carried out,

Provide administrative leadership and manage the Operations Department, regional offices, & branches to ensure sustainability, growth & develop strategies to ensure sustainability of existing business as well as attracting new business,

Carry out ‘operational’ intelligence reports and disseminate relevant information to the senior management team,

Ensure proper management of the Control Room operations,

Establish and maintain an effective and efficient supervision system of operational personnel,

Manage assets, tools and equipment deployed within the department: Control room equipment, Transport Systems e.g. Vehicles, installation tools, all Motor Bikes, Communication Masts, two way radio sets, Clocking Systems, Cellphones etc.,

In conjunction with HR Director, oversee recruitment, training, deployment of all uniformed staff, provide leadership in the department managing the human resources within the department in terms of deployment, leave administration, Attendance, discipline, performance management, in liaison with the HR & Admin Department, planning, Monitoring and Evaluation of all operations processes, systems and equipment for optimum returns

Do any other duties as may be assigned from time to time.

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 5 years

Required languages:
English (Spoken: fluent | Written: fluent)
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