Operations Manager - Microfinance

Job Summary

Our Client is a medium sized microfinance institution mainly dealing with logbook loans. They are looking for an Operations Manager to ensure effective and efficient management of resources through implementing the right processes and practices across the organization.

Minimum Qualification:Bachelor
Experience Level:Management level
Experience Length:5 years
Job Description

Gross Salary:100k
Location:Nairobi

H/She will be responsible for people, operations, budgets, business development, projects delivery and strategy.

Responsibilities
• Improve operational management systems, processes and best practices to ensure efficiency and effectiveness.
• Help the organization’s processes remain legally compliant. Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Perform quality controls and monitor business operations through KPIs & achievable targets.
• Find ways to increase quality of customer service and implement best practices across all levels.
• Identify and address problems and opportunities for the company.
• Improve operational management systems, processes and best practices to ensure efficiency and effectiveness.
• Help the organization’s processes remain legally compliant. Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Perform quality controls and monitor business operations through KPIs & achievable targets.
• Find ways to increase quality of customer service and implement best practices across all levels.
• Identify and address problems and opportunities for the company.
• Oversee budgeting, M&E, reporting, planning, and auditing.
• Procurement – source for goods & services and ensuring the company gets value for money from all suppliers.
• Recruit, induct, train, supervise and mentor your team for career development.
• Support staff communication with the management team.
• Build alliances and partnerships with other organizations.
• Lead the process of project implementation for specific projects that the organization is running with.

Qualifications
• Degree in Business, Operations Management or related field
• Proven experience in business development will be an added advantage
•Proven work experience as Operations Manager or similar role for at least 5 years.
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Excellent communication and presentation skills.
• Proven experience in leadership.
• Outstanding organizational skills
• Proficient use of Microsoft Office

How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Operations Manager - Microfinance) before2nd November 2020.

Kindly indicate current/last salary on your CV