Operations Manager – Microfinance At Corporate Staffing

Gross Salary: 100k,
Our Client is a medium sized microfinance institution mainly dealing with logbook loans. They are looking for an Operations Manager to ensure effective and efficient management of resources through implementing the right processes and practices across the organization. H/She will be responsible for people, operations, budgets, business development, projects delivery and strategy.
Responsibilities
Improve operational management systems, processes and best practices to ensure efficiency and effectiveness.
Help the organization’s processes remain legally compliant. Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Perform quality controls and monitor business operations through KPIs & achievable targets.
Find ways to increase quality of customer service and implement best practices across all levels.
Identify and address problems and opportunities for the company.
Improve operational management systems, processes and best practices to ensure efficiency and effectiveness.
Help the organization’s processes remain legally compliant. Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Perform quality controls and monitor business operations through KPIs & achievable targets.
Find ways to increase quality of customer service and implement best practices across all levels.
Identify and address problems and opportunities for the company.
Oversee budgeting, M&E, reporting, planning, and auditing.
Procurement – source for goods & services and ensuring the company gets value for money from all suppliers.
Recruit, induct, train, supervise and mentor your team for career development.
Support staff communication with the management team.
Build alliances and partnerships with other organizations.
Lead the process of project implementation for specific projects that the organization is running with.

Qualifications
Degree in Business, Operations Management or related field
Proven experience in business development will be an added advantage
Proven work experience as Operations Manager or similar role for at least 5 years.
Knowledge of organizational effectiveness and operations management
Experience budgeting and forecasting
Familiarity with business and financial principles
Excellent communication and presentation skills.
Proven experience in leadership.
Outstanding organizational skills
Proficient use of Microsoft Office