About MoPhonesWe are on a mission to provide high-quality renewed devices for all Kenyans. Through our marketplace we offer trust and transparency so that our users can choose for renewed products with confidence and ease. Our integrated financing solutions make them affordable for any budget. Once we have scaled up in Kenya we plan to expand to other markets across Africa. Our team is multinational and distributed but we share the same DNA and mission.What we doRenewed devices from our international partners offer the same or even superior quality than new devices, for a fraction of the cost. On the Mophones marketplace, users can buy and sell renewed mobile phones and eventually other electronic devices with prices and payment terms that fit their budgets. We always have our user's back and offer a 1 year warranty on all our devices.The core of our company is a technology platform that connects Kenyans with the best devices from a range of national and international sellers and that allows for integrated financing solutions.Our products are distributed and sold online and through a network of local agents and outlets who are paid commission when customers send payments.Users are supported by an incredible customer care team based in Nairobi. This team is responsible for all aspects of customer account management: registration, questions or complaints and monitoring customer performance and analysis of customer payment behavior.The PositionTitle: Outbound Logistics Support AgentSeniority: JuniorReporting to : Supply Chain and Product ManagerLocation: Nairobi, KenyaDescriptionAs our Outbound Logistics Support Agent, you will be supporting all aspects of our outbound and in-country inventory and logistics operation. Your role will be essential to ensuring that Mophones' customers always receive products on time, trust our quality of products and transparency of our grading , and are satisfied with our warranty service and technical support. We are seeking a highly motivated individual with ambition to grow with us as we scale and is excited about our mission.ResponsibilitiesStock preparation - Quality AssuranceQuality Assurance (QA) of all incoming productsQuality Check (QC) - software and hardwareGrading Enrollment in locking softwareStock clean-upPackagingInventory ManagementEnsure accurate data collection in company systems Ensure safe and tidy warehousing and storageRegular inventory audits to ensure that product levels match our databaseOutbound trackingCoordinate with riders and shop team for tracking stock movementsensure shop is appropriately stockconfirming stock soundness after transitCustomer FulfillmentCoordinate with third party riders for customer deliveriesReverse logistics for warranty fulfillmentWarranty ManagementManaging and optimizing partnerships with warranty service providersProcess building & reportingProactively participate in optimization of processes for operational efficiencyQualifications6+ months work experience in Supply Chain Management or a related disciplinePreferred but not necessary - Academic background in Supply Chain management or a related fieldStrong communication skills (English and Swahili)Strong interpersonal skills Organized and structured, with excellent critical evaluation skillsPerformance DrivenFamiliarity with Google Workspace and/or Microsoft OfficePreferred but not necessary - familiarity with Airtable and/or OdooFast learner Female applicants strongly encouragedHow we work at MophonesWe always have our customer's back We ensure everything we do builds long term trust with customers We prioritize simplicity in the business and in our proposition to customers We are frugal, accomplishing more with less, allowing us to pass savings on to customers We act like owners We excel at teamwork and collaboration, always placing company success over personal gloryWe disagree, then commit. We don't make excuses, and welcome regular honest feedback We value actionWe think ambitiously, and have a bias towards action.We prioritize ruthlessly and celebrate 'no'We believe that making mistakes is OK; What matters is that you own the mistake and learn
