Job Summary
The role of a Patients Experience Coordinator is to manage patient experience of the entire Hospital and ensuring that contact with the public meets and exceeds patient expectations and invokes a favorable attitude toward the Hospital.
Minimum Qualification:Diploma
Experience Level:Mid level
Experience Length:2 years
Job Description
Our client in the health management is looking to fill in the following position;
4. Patients Experience Coordinator
DUTIES & RESPONSIBILITIES
• Planning, organizing and managing customer service activities.
• Ensuring positive feedback from clients and staff are appreciated/recognized
• Coordinating with other departments on customer complaints and follow ups.
• Handling customer complaints or any crisis arising.
• Identifying gaps in service delivery and recommend appropriate training
• Developing procedures as required to create customer value.
• Coordinating and conduct client visits to seek feedback, monitor changes and identify the need for new services.
• Auditing customer service standards and implementing training programme.
• Training staff on customer service standards, requirements and expectations of the Hospital.
• Monitoring and measure customer service levels of the Hospital.
• Benchmarking with relevant institutions on emerging customer service practice.
• Supervising the performance of the customer service staff.
• Any other duties that may be assigned from time to time.
EDUCATION BACKGROUND AND QUALIFICATIONS
• A Diploma in Public Relations, Hospitality or equivalent.
• A Bachelor’s degree in Commerce, Hospitality, Public relations is an added advantage.
Experience:
• Two (2) years relevant experience in Public Relations or Customer Care
Send in your application by29 May 2020.
Our client in the health management is looking to fill in the following position;
4. Patients Experience Coordinator
DUTIES & RESPONSIBILITIES
• Planning, organizing and managing customer service activities.
• Ensuring positive feedback from clients and staff are appreciated/recognized
• Coordinating with other departments on customer complaints and follow ups.
• Handling customer complaints or any crisis arising.
• Identifying gaps in service delivery and recommend appropriate training
• Developing procedures as required to create customer value.
• Coordinating and conduct client visits to seek feedback, monitor changes and identify the need for new services.
• Auditing customer service standards and implementing training programme.
• Training staff on customer service standards, requirements and expectations of the Hospital.
• Monitoring and measure customer service levels of the Hospital.
• Benchmarking with relevant institutions on emerging customer service practice.
• Supervising the performance of the customer service staff.
• Any other duties that may be assigned from time to time.
EDUCATION BACKGROUND AND QUALIFICATIONS
• A Diploma in Public Relations, Hospitality or equivalent.
• A Bachelor’s degree in Commerce, Hospitality, Public relations is an added advantage.
Experience:
• Two (2) years relevant experience in Public Relations or Customer Care
Send in your application by29 May 2020.
