Principal Ict Officer

• A Bachelor degree in Computer Science, Information Technology, Computer InformationSystems, Management Information Systems or other ICT related disciplines from a recognized

Institution;

• Have a working experience of at least five (5) years.

Responsibilities

• Monitoring of situations that may occur on servers, applications, network devices and/or SAPinstances using monitoring tools. Responding to those situations within a defined timeframe

and creating incident tickets using a ticketing tool.

• Dispatching created incident tickets to other members within the team or other teams to work

towards resolution within a specific time frame;

• A good understanding of incident, change and problem management processes, escalation

procedures and support contracts that have been agreed;

• Communicating with other groups within the IT Systems organization and externally using the

telephone, email and other forms of communication;

• Working on a shift system to enable IT Systems to support customers on a 24/7 basis 365 days

of the year which will include night and day shifts, weekends and public holidays;

• Train and mentor people who have less experience about the ICT operator responsibilities;

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• Communication directly with the end users using voice and video to discuss situations and

progress towards resolution.

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 5 years

Required languages:
English (Spoken: fluent | Written: fluent)
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