Principal Ict Officer

Principal Ict Officer
Company:

County Government Of Kisumu


Principal Ict Officer

Details of the offer

• A Bachelor degree in Computer Science, Information Technology, Computer InformationSystems, Management Information Systems or other ICT related disciplines from a recognized

Institution;

• Have a working experience of at least five (5) years.

Responsibilities

• Monitoring of situations that may occur on servers, applications, network devices and/or SAPinstances using monitoring tools. Responding to those situations within a defined timeframe

and creating incident tickets using a ticketing tool.

• Dispatching created incident tickets to other members within the team or other teams to work

towards resolution within a specific time frame;

• A good understanding of incident, change and problem management processes, escalation

procedures and support contracts that have been agreed;

• Communicating with other groups within the IT Systems organization and externally using the

telephone, email and other forms of communication;

• Working on a shift system to enable IT Systems to support customers on a 24/7 basis 365 days

of the year which will include night and day shifts, weekends and public holidays;

• Train and mentor people who have less experience about the ICT operator responsibilities;

Page|12

• Communication directly with the end users using voice and video to discuss situations and

progress towards resolution.

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 5 years

Required languages:
English (Spoken: fluent | Written: fluent)
Want to see how you rank against other applicants?
Get detailed analysis on Fuzu Instant Feedback
YouVS
Sign up to learn more


Source: Fuzu


Area:

Requirements


Knowledges:

  • PROGRESS

Receptionist

Ladies are encouraged to apply. Responsibilities Greet clients and visitors with a positive, helpful attitude. Assisting clients in finding their way around the...


From Julimatt Enterprises Limited - Nairobi Area

Published a month ago

Hr officer

Salary Currency: Kenyan Shilling If you are passionate about HR and highly efficient, give us a chance to meet you. We expect you to have knowledge of various...


From Beverage Threesixty Ltd - Nairobi Area

Published a month ago

Quality control inspector

Minimum qualification: Diploma/Degree in Mechanical engineering, Manufacturing/production Engineering or science related field Experience length: 2 years...


From Economic Industries Ltd - Nairobi Area

Published a month ago

Virtual debt collector

Location: Virtual /Remote Employment Employment Status: Full Time Brief Description: Reporting to the Team Leader-Operations, the position holder will be...


From Quest Holdings Ltd (Qhl) - Nairobi Area

Published a month ago