Principal Ict Officer At Kisumu County

JG ‘N’
Ref: KSM/CPSB/2020/033

Terms of Service: Permanent and Pensionable
Duties and responsibilities
Monitoring of situations that may occur on servers, applications, network devices and/or SAP instances using monitoring tools.
Responding to those situations within a defined timeframe and creating incident tickets using a ticketing tool.
Dispatching created incident tickets to other members within the team or other teams to work towards resolution within a specific time frame;
A good understanding of incident, change and problem management processes, escalation procedures and support contracts that have been agreed;
Communicating with other groups within the IT Systems organization and externally using the telephone, email and other forms of communication;
Working on a shift system to enable IT Systems to support customers on a 24/7 basis 365 days of the year which will include night and day shifts, weekends and public holidays;
Train and mentor people who have less experience about the ICT operator responsibilities;
Communication directly with the end users using voice and video to discuss situations and progress towards resolution.

Requirements for Appointment
A Bachelor degree in Computer Science, Information Technology, Computer Information Systems, Management Information Systems or other ICT related disciplines from a recognized Institution;
Have a working experience of at least five (5) years.