Process Modelers

Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers - the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.
Reporting to the Business Growth and Development Manager, the ideal candidate’s key duties and responsibilities will include:
PURPOSE OF THE ROLE
T
he Process Modeler will be responsible for the development, documenting and implementing of all Procedure Manuals processes related Group Operations. This person will act as a point of contact between the Group operations procedures manuals and stakeholders.
Reporting to the Group Head of Digital Operations, the role holder will be responsible for the following:
KEY RESPONSIBILITIES
Manage and maintain/update the Group operations procedures manuals and processes after BPI deliver the same to business
Receive process flows from the BPI team and convert the same to procedure manual
Expertise in Business process management
Working with all stakeholders during development and update of procedure manual
Creating the training packs and quick reference guides for the procedures
Will be responsible for the development and delivery of procedure manuals relating to Digital operations
Will ensure that the procedure manuals are aligned to meet the short- and long-term business objectives.
Will participate in escalating matters related to development Group operations procedures to relevant stakeholders.
Organize and document all Group operations procedures manuals
Ensure full compliance with all values policies and procedures of the company at all time
Qualifications
Expertise in Business process management
Excellent Leadership and interpersonal skills: Relationship management
Experience and understanding of Process modeling
Analytical thinking and judgment
Strong business communication and Presentation skills
Effective planner and ability to prioritize workloads
Responsible for the development, documenting and implementing of all Procedure Manuals processes related Group Operations. This person will act as a point of contact between the Group operations procedures manuals and stakeholders.