Reporting to: Director of Platform
d.light continues to expand its product offering for PAYG (both software and hardware) while simultaneously expanding its footprint for PAYG operations in Africa. To support this growth, we are searching for an experienced Product Manager to own the user experience for our d.light teams on Atlas, our proprietary PAYG software platform, in our vertically-integrated markets. You will work with a team that is hungry to achieve our goal of impacting 100M lives by 2020, and you will be directly involved in providing our customers with modern, renewable energy solutions, many for the first time.
The Product Manager will be responsible for the following tasks:
Gather and prioritize direct product feedback from d.light teams to enable the distribution of PAYG products in their markets, including regular travel to our country HQs Assess the product landscape as related to new software needs, feeding our roadmap and backlog for continuing product development and enhancements
Lead cross-departmental initiatives on key feature developments and rollouts, providing project oversight
Spec out new features for development, including basic UI elements, for communication to engineering and other business stakeholders
Provide release communication and marketing materials for new releases to our internal staff
When necessary, administer initial and ongoing training with our teams to ensure Atlas functionality is being utilized properly
Provide guidance to our expansion teams in best practice for setting up local infrastructure implementing PAYG
At the discretion of the executive team, recruit and develop junior team members who support a growing d.light infrastructure in Africa
The Product Manager will be an indispensable leader in the company and in the software team.
This role will be a good fit for you if you are:
Passionate about providing energy access to off-grid markets
Comfortable managing diverse groups of stakeholders and communicating with ease across countries, cultures and time zones
A big-picture thinker able to foresee potential roadblocks and implement thoughtful, cost effective and stage-appropriate solutions
Able to combine a high competency for data driven management with an ability to communicate effectively to secure buy-in with external parties as well as internal colleagues
Excited to thrive in a transparent, direct, non-hierarchical environment with relatively lean, highcommitment collaborative teams operating with a clear purpose, and with every action guided by core operating principles
Ideal Experience and Skills
5-7 years of professional experience
Product Management or similar
Customer support / customer service experience in software or technical teams
Excellent technology skills with an understanding of the intersections of mobile money, SMS, web pages, databases and how they interact in African markets
Comfort communicating software experience elements with visual tools
Experience managing partner relationships, preferably in a software context
Fluency in multiple languages spoken in Africa Strong business acumen with track record of solving business needs through software solutions
Deep understanding of PAYGO business models with experience in off-grid energy a plus
Experience working in both local and distributed teams
Experience working with mobile operators is a plus
Experience working with financial transaction management is a plus
Compensation commensurate with experience
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