Program Officer – Ict Infrastructure And Support

The Program Officer, ICT Infrastructure and Support will be responsible to the Director,Information, Communication and Technology and will have overall responsibility to design,implement and Support innovative ICT infrastructure Solutions to enable and drive the HudumaKenya Service delivery transformation programme requirements, objectives and Strategy.
Requirements for appointment

For appointment to this grade, an officer must have:-

Nine (9) years relevant working experience three (3) years of which must have served as Programme Assistant, Network & Security, Cloud and Virtualization and ICT Infrastructure or in a comparable and relevant position in the public or private sector;

Bachelor’s degree in Computer Science or Information Technology or equivalent qualification from a recognized institution;

Master’s degree in any of the following disciplines:-, Information Technology, Business Administration, Project Planning Management from a recognized institution;

Information Communication Technology Certifications in the following areas: Cisco Routing and Switching, Cisco Network Design, Configuration and Troubleshooting,

Microsoft Server and Domain infrastructure, Data Center Network and Security Design and Implementation;

Certificate in Project Management from a recognized institution;

Certificate in Strategic Leadership Development Programme Course lasting not less than six (6) weeks from a recognized institution;
Responsibilities

Huduma Kenya ICT Infrastructure Solutions Establishment; Design, Continuous Optimization and Continuous research and development of Innovative ICT Solutions to Drive Huduma Service Delivery Channels.
Develop of ICT Solutions Specifications for Procurement.

Huduma Kenya ICT Infrastructure and User Support; Develop and implement ICT Infrastructure support Solutions, Tools, Methods and Processes.

Huduma Kenya ICT Support Team Management;

Huduma Kenya ICT Infrastructure Uptime and Availability; Oversee and Ensure Daily High Availability and Uptime of Huduma Kenya Data Centre Solutions, Data Centre Private

Huduma Kenya ICT Projects and Coordination and Management;

Huduma Kenya Network Operations Centre (NOC) Operations; Plan, Coordinate, oversee Daily NOC ICT Infrastructure Dashboards;

Huduma Kenya ICT Infrastructure Training, Optimization, Improvement and Upgrades; and

Any other duties as may be assigned by the supervisor.

Job Requirements
Required education
: Post-graduate education

Required relevant work experience
: 10 years

Required languages:
English (Spoken: fluent | Written: fluent)
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