Main Job Duties and Responsibilities
Marketing
implement marketing initiatives to achieve occupancy goals
obtain referrals from existing tenants
process applications and follow up with applicants
promote and show properties to prospective tenants
interview, qualify and place tenants
maintain updated availability reports
keep rental at optimum capacity
maintain in-depth knowledge of market conditions
Administrative
negotiate, prepare and enforce leases
complete all required paperwork for new tenants
collect security deposits
ensure the premises is ready for new occupants
maintain all statutory required records
ensure compliance with relevant laws and regulations
enforce terms of rental agreements
Financial
establish appropriate rental rates by conducting market research, determining costs and considering profit goals
prepare and distribute monthly statements
ensure timely payments and collections
minimize rental arrears
coordinate default proceedings
schedule expenditures
check and pay invoices
prepare annual budgets
analyze and correct budget variances
keep accurate and up-to-date financial records
prepare weekly and monthly financial reports
Tenant/Resident Relations
orient new tenants to the property
investigate and resolve resident complaints and concerns in a timely and efficient manner
enforce occupancy policies and procedures
maintain timely communications with residents and tenants
Maintenance
monitor and complete maintenance and repairs timeously and cost-effectively
ensure security of premises and maintain security devices
organize incoming and outgoing inspections and prepare inspection reports
oversee implementation of preventative maintenance programs
oversee capital improvement projects
negotiate and manage contracts with outside vendors
Staff Management
hire, train and evaluate property staff
direct and control all personnel and resources to ensure property is properly maintained and owner objectives met
Education, Qualifications and Experience
degree may be preferred
understanding of financial and accounting principals
understanding of marketing and customer service principles
working knowledge of marketing and sales activities
working knowledge of budgets and financial statements
working knowledge of contracts and agreements
working knowledge of building and grounds maintenance
computer proficiency including MS Office and property management software
knowledge of relevant legislation and regulations
Key Skills and Competencies
communication skills
negotiation skills
customer service orientation
planning and organizing
attention to detail
resource management
data collection and management
supervisory skills
Overall management of assigned properties to satisfy the requirements of the ownership and tenants, and meet the financial and business objectives
