JOB TITLE: CUSTOMER SERVICE EXECUTIVE About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, we are looking for a competent , skilled, and experienced Customer Service Executive to work in Nairobi, Kenya.
DUTIES AND RESPONSIBILITIES.
Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, physical, chat etc.
Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.
Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns.
Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution.
Ensure service to client(s) is offered as per the SLA and within the contracted pricing Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.
Follow established procedures and protocols for handling customer inquiries, complaints, and feedback.
Keep accurate records of customer interactions, transactions, inquiries, and resolutions.
Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues.
Provide administrative support e.g requisitions, payrolls, recruitment, etc to ensure all project stakeholders are adequately facilitated to for timely and in full service delivery Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to client.
Participate in training and professional development activities to enhance customer service skills and knowledge.
Prepare timely and accurate project reports for clients and internal stakeholders Overall responsible for the financial performance of the account(s) handled.
QUALIFICATIONS Bachelor's degree in business administration, customer/international relations, or related field.
Proven experience in office administration, customer service, or related roles.
Excellent communication and interpersonal skills.
Analytical, problem solver with a keen interest in numbers Proficiency in office software (Microsoft Office, Google Workspace).
Strong organizational skills and attention to detail.
Ability to multitask and prioritize workload effectively.
At least 5 years' experience is a similar or closely related role Application procedure: Interested and qualified applicants should submit their applications through the link below https://qsourcingservtec.applytojob.com/apply/PmH4MoYMTy/QSSCSECUSTOMER-SERVICE-EXECUTIVE Note: Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER.
ANY SOLICITATION WILL LEAD TO DISQUALIFICATION Powered by JazzHR