We are seeking a Quality Assurance Manager with an entrepreneurial spirit and a strong drive to establish and lead the QA function within our organization. This function will initially sit within the Operations Strategy team but will later evolve into a key function within the Operations department. The ideal candidate will possess the ability to take charge and lead initiatives, developing a comprehensive QA framework that aligns with departmental goals while fostering innovation and adaptability. Strong analytical skills and a passion for creating impactful quality initiatives are essential for enhancing our organizational effectiveness.
What You Will Do
Develop and Implement the QA function:
Conduct regular meetings with stakeholders to align QA strategies with departmental goals.
Research industry best practices and current trends in quality assurance to inform strategy development.
Design integrated systems that automate and standardize data collection, ensuring seamless scalability.
Define and document QA processes, SOPs, and methodologies, conduct training sessions and ensure they are easily accessible to the team.
Data Analysis And Reporting
Collect and analyze data related to the implementation and performance of the EIDU program.
Utilize advanced analytics platforms (e.g., Metabase or similar) to generate real-time reports highlighting areas requiring immediate attention.
Prepare and present periodic reports, including visualizations (e.g., charts or dashboards) to share findings and insights with stakeholders.
Quality Standards And Metrics
Develop and refine quality standards and KPIs in collaboration with relevant departments.
Align KPIs with organizational growth and quality objectives to ensure measurable progress.
Monitor adherence to established quality standards by conducting regular audits and reviews.
Report on KPI performance to assess the effectiveness of QA initiatives, adjusting as necessary for continual improvement.
Process Improvement
Conduct process reviews and gather feedback from team members and stakeholders to identify opportunities for improvement.
Facilitate cross-department workshops to co-develop solutions for recurring quality issues.
Additional Activities:
Collaboration: Actively partner with various departments to integrate quality considerations across functions. Work closely with leadership to embed quality assurance practices into overall operational strategies and objectives.
Proactive Escalation: Develop and maintain an escalation framework for red flags, ensuring timely leadership intervention.
Problem-Solving: Actively participate in troubleshooting issues related to quality and support teams in addressing areas of improvement
Documentation for Scalability: Create comprehensive documentation for QA processes to support scalability and knowledge transfer.
What You Should Bring
You are aligned with EIDU's mission and seek to have a positive impact in the world.
A minimum of 5-8 years of work experience in quality assurance, supply chain management, operations management or other related fields.
Preferably 2-4 years in a team leadership role (managerial or supervisory role), with experience fostering a culture of quality, and driving cross-functional collaboration.
A minimum of a Bachelor's degree. An advanced degree is a bonus.
Track record of high performance and delivery of results.
A proven track record of successfully establishing processes, SOPs, and methodologies across various functions from the ground up.
Proficiency in designing data collection systems and utilizing simple analytics tools to identify trends and risks
Ability to proactively identify risks and propose mitigation strategies to minimize quality-related disruptions.
Exceptional communication skills to present findings, including red flags, to leadership in a clear and actionable manner.
Strong interpersonal skills and an entrepreneurial mindset, enabling you to inspire teams and drive initiatives.
Ability to work in a startup environment, navigating complex and fast-changing challenges with agility and resourcefulness
Work experience in East Africa or a similar environment
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