BASIC FUNCTION
She will be the first point of contact for our company, offering administrative support across the organization. Welcome clients and greet people who visit the business. She will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
She will furthermore be tasked with telesales, customer service and social media management roles.
REQUIRMENTS/QUALIFICATIONS
Diploma/Degree in communication/public relations or any other related field.
Pleasant personality.
General clerical experience.
Flexible.
Ability to multitask.
Well-organized
Friendly and polite.
SKILLS
Strong interpersonal and communication skills
Excellent customer interaction skills
Must be detailed oriented.
Great listening skills.
Outstanding negotiation skills with the ability to resolve issues and address complaints
JOB DUTIES / RESPONSIBILITIES
Receptionist roles
Meeting and greeting clients
Booking meetings
Keeping the reception area tidy
Answering and forwarding phone calls
Screening phone calls
Telesales roles
Contact potential or existing customers to inform them about a product or service.
Answer questions about products of the company.
Ask questions to understand customer requirements and close sales.
Direct prospects to the field sales team when needed.
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle customers grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales.
Keep records of calls and sales and note useful information.
Customer service role
Manage large amounts of incoming calls
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Take the extra mile to engage customers
Social Media management Roles
Developing social media content plans that are consistent with the company’s brand identity.
Creating consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns.
Managing a high volume of daily social media posts.
Communicating with social media followers, including responding to queries in a timely manner.
Developing and managing social influencer programs and attending social influencer events.
Using social media platforms insights to monitor and evaluate the company’s social media presence and performance.
Preparing monthly reports on social media marketing efforts.
Suggesting recommendations to adjust the social media marketing strategy for optimal results.
Staying up to date on best practices and emerging trends in social media.
Perform any other duty as may be assigned.
