Receptionist/Telephone Operator

Receptionist/Telephone Operator
Company:

Nyeri Water & Sewerage Company Limited (Nyewasco)


Receptionist/Telephone Operator

Details of the offer

Reporting to the Administrative Assistant the job is responsible for ensuring thatNYEWASCO clients and visitors are served efficiently and effectively, being theimmediate point of contact into the company
QUALIFICATIONS & EXPERIENCEAcademic Diploma in Secretarial Duties or front Office Operations.

Diploma in Business Administration/Management will be an

added advantage

Experience : 3 years’ experience in a similar job

C. ESSENTIAL SKILLS AND COMPETENCES

Good interpersonal skills

Good communications skills

Good ICT skills

Good listening skills

Excellent customer service skills

Responsibilities

Manage front office including ambience and idleness.
Receive and attend to guests of the company and directing enquiries and guests to relevant officers

Handle incoming and outgoing calls and directing them as necessary

Receive hand delivered mails and dispatching them to the relevant offices

Report on faulty telephone lines

Provide information and answering phone enquires as appropriate

Answer calls, route them to respective officers and / or take messages

Keep the reception are tidy

Maintain a proper telephone and cell-phones billing record

Ensure that the switchboard equipment is in good working condition

Maintain the emergency cell-phone including weekends, public holidays and after official working hours

Provide secretarial services whenever called upon to do so

Job Requirements
Required education
: Diploma, Associate's degree

Required relevant work experience
: 3 years

Required languages:
English (Spoken: fluent | Written: fluent)
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Area:

  • Call Center - Customer Support / Telephonist

Requirements

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