Relationship Manager, Retail Schemes - Faulu

Relationship Manager, Retail Schemes - Faulu
Company:

Old Mutual


Relationship Manager, Retail Schemes - Faulu

Details of the offer

Introduction...
Reporting to the Head of Retail Banking and Bancassurance, the role-holder will develop business opportunities in the segment of the bank by creating schemes relationships for growth of the bank products. S/he will ensure deeper penetration of the existing schemes by arranging for outreach activities in liaison with the branch teams.

Minimum Requirements...

• A degree in a business-related field i.e. Bachelor of Commerce, Business Studies, Economics or Banking/Finance.

• AKIB or Marketing Course

• Formal training in lending/relationship management

• At least 5 years managerial experience with proven track record for delivery of superior results

• Experience in lending /credit management

Responsibilities

Job Specification...
i. Business Growth

• Creating strategies for increased schemes penetration.

• Modelling cross-selling initiatives to increase customer wallet share in existing schemes.

• Based on market intelligence, s/he to advise the segment head on the product improvements necessary for a better appeal.

• Identify and propose schemes business Growth Areas (GAs)

• Marketing of the Bank products in the schemes

• Increasing penetration of corporates with our products

• Reintroducing our full product offering to enable us increase customer wallet share through cross-selling

• Improve efficiency in handling Retail customer applications based on informed customer feedback

• Quality management through timely payments

• Brand appeal in and outside our Retail relationships through word of mouth advocacy.

• Top of mind positioning of the Faulu brand in the respective corporates.

ii. Schemes Customer Service

• Identify specific schemes customer needs and respond through product development

• Working with marketing through the Head of Retail banking and Bancassurance to ensure a pleasant customer experience.

• Need based cross-selling of all the Bank products and services including Bancassurance.

iii. Monitoring and Control of Bank's portfolio

• Ensuring compliance with Bank's credit policy and Government regulations

• Regularly monitor all non-performing accounts per scheme

• Liaise with the respective scheme leadership to ensure facilitated booking, verification and tracking of clients who have left employment in various schemes.

• Maintain and evaluate quality of Loans to ensure compliance with lending guidelines.

• Advise whenever the MOU covenants need revamping or review for the optimal business.

• Preparation of special business reports on credit disbursements, loan arrears and productivity in each scheme.

iv. Staff functions

• Adopting a proactive and energetic work style to enhance customer/ interdepartmental /branch delight.

• Offer advice to the officers on matters and issues relating to Retail Schemes.

• Upholding the required professional and technical knowledge by attending and contributing to the appropriate Training programmes

• Communicating and reinforcing the AML-CTF compliance culture established by the board

• Implementing and enforcing the board-approved AML, KYC & CFT policy within the Department, Unit or Branch.

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 5 years

Required languages:
English (Spoken: fluent | Written: fluent)
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Source: Fuzu


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements