Relationship Manager, Retail Schemes - Faulu At Uap Old Mutual Group

Introduction
Reporting to the Head of Retail Banking and Bancassurance, the role-holder will develop business opportunities in the segment of the bank by creating schemes relationships for growth of the bank products. S/he will ensure deeper penetration of the existing schemes by arranging for outreach activities in liaison with the branch teams.
Minimum Requirements
A degree in a business-related field i.e. Bachelor of Commerce, Business Studies, Economics or Banking/Finance.
AKIB or Marketing Course
Formal training in lending/relationship management
At least 5 years managerial experience with proven track record for delivery of superior results
Experience in lending /credit management

Job Specification
Business Growth
Creating strategies for increased schemes penetration.
Modelling cross-selling initiatives to increase customer wallet share in existing schemes.
Based on market intelligence, s/he to advise the segment head on the product improvements necessary for a better appeal.
Identify and propose schemes business Growth Areas (GAs)
Marketing of the Bank products in the schemes
Increasing penetration of corporates with our products
Reintroducing our full product offering to enable us increase customer wallet share through cross-selling
Improve efficiency in handling Retail customer applications based on informed customer feedback
Quality management through timely payments
Brand appeal in and outside our Retail relationships through word of mouth advocacy.
Top of mind positioning of the Faulu brand in the respective corporates.

Schemes Customer Service
Identify specific schemes customer needs and respond through product development
Working with marketing through the Head of Retail banking and Bancassurance to ensure a pleasant customer experience.
Need based cross-selling of all the Bank products and services including Bancassurance.

Monitoring and Control of Bank's portfolio
Ensuring compliance with Bank's credit policy and Government regulations
Regularly monitor all non-performing accounts per scheme
Liaise with the respective scheme leadership to ensure facilitated booking, verification and tracking of clients who have left employment in various schemes.
Maintain and evaluate quality of Loans to ensure compliance with lending guidelines.
Advise whenever the MOU covenants need revamping or review for the optimal business.
Preparation of special business reports on credit disbursements, loan arrears and productivity in each scheme.

Staff functions
Adopting a proactive and energetic work style to enhance customer/ interdepartmental /branch delight.
Offer advice to the officers on matters and issues relating to Retail Schemes.
Upholding the required professional and technical knowledge by attending and contributing to the appropriate Training programmes
Communicating and reinforcing the AML-CTF compliance culture established by the board
Implementing and enforcing the board-approved AML, KYC & CFT policy within the Department, Unit or Branch.