Relationship Officer

Relationship Officer

Mwananchi Credit Limited

Relationship Officer

Details of the offer

Working closely with the Branch Manager the job holder will ensure implementation of sales & business growth strategies and at the same time ensure quality of the loans portfolio. He/she will identify business growth opportunities, acquire clients in area of jurisdiction, manage daily utilization towards future lending and build a sizeable portfolio in loans and ensuring excellent client experience.

Key Measurable Goals

• Achievement of quality portfolio.

• PAR management 0 – 30 days.

• Client acquisition, increase rate of individual loan uptake and relationship management.

• Increase revenues through cross selling of other products

• Increase profitability of branches through enhanced relationship building, loan collection follow ups thus increasing branch revenues in comparison to expenditure and reduced provisioning for bad book.

• Active disbursement Mobilization to meet set targets.


• Education: Diploma in any business related course

• Knowledge and Skills: Business management skills, Credit management skills Supervisory skills

• Experience: At least 2 years as a Relationship Officer

• Personal Attributes: Good communication and interpersonal skills, Team leader/player.


• Proactively market and generate business through Individual and SME client recruitment on disbursement.

• Undertake regular calls and visits to customers to ensure effective relationship management.

• Maintain up to date records of all customer visits for all customers.

• Cross sell all products and services to both existing and potential clients.

• Business growth initiatives including marketing activities, new business sign ups, new partnerships etc.

• Prepare credit appraisals, analysis and present to the Branch Credit Committee meetings for further review & recommendations.

• Adhere to current procedures, processes, memos and circulars as may be issued from time to time.

• Address all customer queries within stipulated Service Level Agreements (SLAs).

• Monitor the portfolio quality on daily basis and proactively institute remedial actions.

• Maintain sound relationships with all clients.

Job Requirements
Required education
: Diploma, Associate's degree

Required relevant work experience
: 2 years

Required languages:
English (Spoken: fluent | Written: fluent)
Mandatory attachments
Please have a scan or photo of these documents ready when you start the application:
Self-prepared CV file
- the employer wants to see a CV that you have prepared yourself
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