The reservation and Listing Specialist will oversee all guest interactions for all short term property units ensuring an exceptional customer experience from booking to check- out. The role involves addressing inquiries, resolving issues, and maintaining position guest relations to enhance our reputation and ensure repeat business
Respond promptly to booking inquiries and reservation requests via phone,email, or booking platforms
Handle pre-arrival communications to confirm details and ensure a smooth check-in experience
Provide clear instructions for self check in
Support guest during stay
Review and feedback management
Booking and reservation management
Operational Coordination
Problem solving and Crisis Management
