Reservations/Operations Associate At Bridge Talent Management

Details of the offer

Job Description
Our client, a leading tour & travel and logistics company in Mombasa, is looking for a results-driven Reservations/Operations Associate to join their team. This role requires someone with a strong analytical mindset, exceptional organizational skills, and the ability to push forward and get things done, even when faced with challenges.
Key Responsibilities
Booking services with suppliers and ensuring accuracy in all reservations and confirmations.
Double-checking and triple-checking itinerary details, timings, and logistics to ensure precision.
Monitoring payment deadlines for lodges and ensuring timely settlements.
Providing suppliers with comprehensive client and tour information to prevent miscommunication.
Creating and updating maps of lodges, airstrips, landing strips, national parks, and other key locations.
Generating, finalizing, and managing General Movement Orders (GMOs) for operations and logistics.
Maintaining and updating internal systems, including Streak and Asana (or another task manager).
Tracking and updating lodge, airstrip, and national park information to support accurate planning.
Preparing and organizing the clients' gifts schedule, ensuring all special touches are in place.
Traveling to partners' and vendors' offices to negotiate deals, strengthen relationships, and find new suppliers.
Actively scouting for new partners to secure better deals, improve service quality, and expand the company's network.

Requirements
We need someone who:
Has extreme attention to detail– You will be responsible for catching mistakes before they reach the client. Accuracy is not negotiable.
Thinks critically and analytically– You should always be questioning, verifying, and ensuring that every detail is correct.
Takes full ownership of their work– If something goes wrong, you are the kind of person who takes responsibility and finds a solution.
Pushes for resultsand doesn't accept 'it's fine' as an answer – If a booking or request seems difficult, you don't give up—you find a way to make it happen.
Is highly proactiveand always looking for ways to improve processes – You won't just follow existing systems; you will suggest and implement improvements.
Is comfortable working under pressureand juggling multiple deadlines – This role requires someone with strong time management and prioritization skills.
Communicates assertively– If something doesn't make sense, you ask for clarity. If an issue arises, you follow up persistently to ensure it is resolved.
Thrives in a fast-paced, high-expectation environment– You are energetic, committed, and take your work seriously.
Has a business mindset when dealing with partners– Always looking for ways to secure better deals and negotiate stronger partnerships.

Schedule & Availability
The position offers a somewhat flexible schedule, where coming into the office is not required on Saturdays and Sundays.
However, the candidate must be on call and available during off-hours in case of emergencies.
The job requires frequent travel within Nairobi (and occasionally beyond) to meet lodges, suppliers, and service providers.

Language Requirement
Fluency in Russian (both spoken and written) is required.
Strong communication skills in English are also necessary for interactions with suppliers and partners.

Additional Requirements
A valid driver's license is required, as the role involves travelling within Nairobi and occasionally beyond.

Qualifications
Previous experience in reservations or operations, preferably in the tourism industry.
Strong organizational skills and ability to manage multiple tasks and deadlines simultaneously.
Proficiency in using Streak, Asana, and Google Workspace (Docs, Sheets).
Excellent communication skills to liaise with suppliers effectively, clients, and internal teams.
Problem-solving mindset – ability to troubleshoot and resolve challenges quickly.
Adaptability – comfortable adjusting to changing circumstances and priorities.
Experience in supplier negotiations and securing partnerships is a strong advantage.


Nominal Salary: To be agreed

Source: Myjobmag_Co

Job Function:

Requirements

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