Job Summary
The primary function of the Resettlement Officer is to support the goals of ARDU through temporary deployments to UNHCR offices throughout sub-Saharan Africa.
Minimum Qualification:Bachelor
Experience Level:Mid level
Experience Length:4 years
Job Description/Requirements
Job Title:Resettlement Officer**
Grade:5 (N)
Level:Specialist
Division:Program
Section:Africa Regional Deployment Unit (ARDU)
Location:Nairobi, Kenya
CWS RSC Africa
The Resettlement Support Center (CWS RSC Africa) operates a US
refugee resettlement program in sub-Saharan Africa through a Cooperative
Agreement with the Department of State/ Bureau of Population, Refugees
and Migration. CWS RSC Africa is responsible for the preparation of
refugee case files for adjudication by US Citizenship and Immigration
Services (USCIS) officers, as well as the out-processing and cultural
orientation of all approved cases. CWS RSC Africa is administered by the
Church World Service Immigration Refugee Program (CWS/IRP) and is based
in Nairobi, Kenya.
Primary Purpose
This is a full time position within ARDU which strategically utilizes
CWS RSC deployments to UNHCR offices with the goal increasing referrals
and managing cases in the pipeline for the U.S. Refugee Admissions
Program (USRAP) in Africa. The primary function of the Resettlement
Officer is to support the goals of ARDU through temporary deployments to
UNHCR offices throughout sub-Saharan Africa. Tasks to be completed
while on deployment will be determined in the Terms of Reference (TOR)
for each deployment and will include activities that support refugee
resettlement, including interviewing and writing resettlement referrals
to the USRAP.
Supervision
This position reports primarily to the ARDU Supervisor.
Essential Duties
Travels on deployments to UNHCR offices on short notice, including to refugee camps.
Conducts resettlement interviews with identified cases in line with
UNHCR Resettlement Guidelines and country-specific Standard Operating
Procedures (SOPs).
Makes assessments and contributes towards identifying resettlement
cases, including case verification, and completing the UNHCR
Resettlement Registration Form (RRF) for the identified cases in line
with ARDU SOPs and guidelines.
Conducts Level 3 Registration (L-3 Reg.) interviews for the
collection of applicants' bio-data information for the UNHCR
Resettlement Registration Form (RRF) Sections 1, 2 and 3.
Participates in file reviews and compiles interview lists for UNHCR
Profiling exercises. Conducts profiling interviews of UNHCR identified
caseloads in line with UNHCR guidelines.
Conducts resettlement interviews and completes RRFs for review.
Verifies existing refugee registration data and ensures timely
updates of all case files and database records per UNHCR guidelines.
Process cases which have been deferred by CWS RSC Africa based on case changes or concerns.
Completes and updates all case files and database records per UNHCR Resettlement Guidelines.
In the field, undertakes additional work related duties as agreed
upon by the ARDU Management in consultation with both the UNHCR
Supervisor and ARDU deployee.
Maintains current knowledge of refugee situations and population served in sub-Saharan Africa.
Responsible for ensuring that ARDU staff resources such as
Country of Origin Information, current practices and approaches in RRF
Writing and Deferral processing are updated.
Available whilst on deployment to answer any specific technical
questions raised by UNHCR or CWS RSC Africa colleagues regarding USRAP
processing.
Actively participates as a member of the UNHCR team and complies with UNHCR's security requirements.
Submits regular reports to ARDU Management in line with
deployment goals and objectives and communicates challenges related to
casework, logistics and relationship with partners to ARDU Management in
a timely manner.
Contributes to the development of deployment training topics, procedures and implementation.
Undertakes additional assigned duties while in the field or at
the CWS RSC Africa office to support ARDU and RSC Africa, including
administrative tasks.
Any other duties as assigned
Qualifications
Education:
Bachelor’s Degree in a related field of study (preferable focus in
international affairs, law, refugee law, human rights or social work) or
four (4) years of work experience in lieu of a Bachelor's degree is
required.
Master’s Degree in a related field of study preferred (preferable
focus in international affairs, law, refugee law, human rights or social
work).
Experience:
Two (2) years of work experience is required.**
Six (6) months related experience is required, including in a
developing country in a relevant work area (e.g. assisting refugees in a
resettlement context, casework, preparing refugee resettlement
referrals, etc.).
Previous experience with ARDU or other deployment schemes preferred.
Knowledge/Skills:
Demonstrated knowledge of UNHCR/USRAP and resettlement processes. Previous USRAP experience preferred.
Knowledge of international legal framework governing refugees, human rights/ human rights law required.
Excellent interviewing and counseling skills.
Excellent drafting, writing and analytical skills.
Written and spoken fluency in English;
Previous assessment/ monitoring and evaluation skills preferred.**
Strong interpersonal and diplomacy skills.**
Strong computer skills, in particular with Microsoft Office applications.
Excellent organizational and time management skills.**
Abilities:
The Resettlement Officer must have the ability to:**
Work effectively with partners and in team settings
Remain collegial and flexible, including while managing heavy workloads under pressure
Travel within sub-Saharan Africa on short notice and sometimes under difficult conditions
Work and deliver results under deadlines
Communicate effectively both verbally and in writing
Receive feedback and guidance with a positive and receptive attitude
Deal effectively and courteously with a large number of
associates, external agencies, refugees and members of the general
public
Conduct oneself in a professional and courteous manner to represent the best interests of CWS RSC Africa
Maintain a high performance standard with meticulous attention to detail
Carry out all of the duties of the position efficiently and effectively with minimal supervision
Work independently and contribute to overall operations of CWS RSC Africa
Maintain strict confidentiality with CWS RSC Africa administrative and operational information
Manage a large and diverse workload under pressure with competing priorities
Work well as a team in a multi-cultural environment and maintain a high level of motivation
Take initiative in the development and completion of projects
Actively participate in the implementation of the U.S. government’s Refugee Admissions Program.
Working Conditions
Physical:This position requires bending, squatting,
crawling, kneeling, sitting, standing, walking, pushing/ pulling,
handling objects (manual dexterity), reaching above shoulder level,
using fine finger movements and carrying/ lifting moderate loads of up
to 20kgs.
Environmental:Incumbents in this position must be
able to travel to remote locations. they will be exposed to marked
changes in temperature and/or humidity, harsh weather climates, dust and
infectious diseases, working in confined quarters and dangerous
insects, animals, reptiles, spiders, etc. The US Embassy rates Kenya as
both HIGH in crime and HIGH in terrorism. Incumbents should fully
understand the insecurities present within Kenya and the region.
Special Requirements: A background check, which
includes references and an educational and criminal check, is required
before the start of employment. A valid passport and the ability to
maintain a valid passport throughout the entire appointment is required,
which includes having enough passport pages for travel. The candidate
should be of good health, willing and able to travel extensively in
often difficult conditions, and have a high degree of flexibility. A
certificate of good health is required before the start of deployment.
The employee must have proof of Yellow Fever vaccination and all
required inoculations before traveling for CWS RSC Africa. Must be
legally eligible to work and obtain a work permit in deployment
locations in sub-Saharan Africa.
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