The overall scope of this job involves serving food and beverages to guests in the restaurant, providing a courteous, professional and flexible service consistent with the standards of the restaurant, in a bid to maximise customer satisfaction and encourage sales.
Requirements:
Be experts in basic food service techniques
Be able to easily memorize orders
Be well poised
Possess Leadership skills
A social individual
Interpersonal and communication skills
Organisational and time management skills
Great command of English & Swahili
Be comfortable using computers and Ipads
Analytical and problem-solving individual
Ability to work cohesively as part of a team
Self-motivated, decisive and responsible.
Responsibilities:
To ensure that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager.
To be fully conversant with every dish served in the Restaurant and to provide explanations as requested.
To communicate with other Restaurant staff and departments.
Training new staff in food service techniques and restaurant procedures.
To assist the Restaurant Manager in keeping the morale of the Team up through social and educational events and activities.
To make sure that Company Policy are followed and utilised at all times.
To assist with running the floor through the distribution of tasks and monitoring to ensure all are accomplished in the given time.
To take responsibility for service in the area of the Restaurant under your responsibility.
To assist the Restaurant Manager and their Assistants in the preparation requisition for supplies such as glassware, china and silverware.
To report, monitor or handle small disciplinary matter involving service staff.
To be competent in advising guests with food allergies or dietaries by liaising with the kitchen and bar teams and ensuring the order is processed correctly.
To also ensure this is communicated to all relevant staff and departments and guest profile is updated with the relevant information.
To be aware and promote all services offered in the restaurant.
To ensure that all guest wishes are met so far as is reasonably possible.
To welcome, sit and take food orders from guests in the Lounge or Restaurant.
To ensure that service is at all times performed in a professional manner following standards set.
To ensure that the billing procedure is thorough, correct and signed at the completion of each meal.
To collate information and feedback during shift hours, and share the same with management.
To obtain feedback from guests and to use this to improve service and to pass on such to the Restaurant Manager.
An up and coming Kenyan barbecue-style restaurant is looking to recruit a hardworking, self-driven individual to fill the role of head waiter.
