Job Summary
As a Retail Manager you will be a core member of the country senior management team. You will be working closely with the Head of Operations and the management team ensuring the retail targets are met.
Minimum Qualification:Bachelor
Experience Level:Management level
Experience Length:4 years
Job Description/Requirements
Title: Retail Manager
Reports to: Head of Operations
Location: Field and Distribution Center
Purpose: As a Retail Manager you will be a core member of the country senior management team. You will be working closely with the Head of Operations and the management team ensuring the retail targets are met.
Responsibilities:
i. Ensuring each Retail Area Manager (RAM) meets their objective: sales, installation and repossession
ii. Creating plan with Head of Operations and Retail Area Managers to meet targets
iii. Implementing marketing and sales strategies using the Retail Area Managers
iv. Suggesting changes to implementation plans
v. Creating expansion plan with Retail Area Managers
vi. Reporting on the performance of the retail network to Head of Operations and management team
Description of tasks
i. Responsible for sales metrics across the shops network
1. Supporting retail area managers in planning for their monthly/quarterly objectives
2. Monitoring performance and change plan if necessary
3. Monitoring the performance of the RAM against objectives
4. Promoting the best agents, retail supervisors…. to keep motivating
5. Managing the schedule of RAM and motivating them to reach new heights
6. Building a passionate and outstanding direct sales team through the network
7. Cultivating an extraordinary client focused culture
ii. Responsible for the expansion of the network
1. Recruiting new RAMs to manage existing or new areas
2. Identifying with RAMs and Head of Operations new areas to expand
3. Managing the shop expansion
iii. Responsible for technician’s performance
1. Supporting the RAM in managing the network of technicians
2. Creating any strategy necessary for the RAM to meet objectives
3. Supporting the RAM in recruiting new technicians
4. Monitoring the performance of technicians against objectives and take necessary actions
iv. Responsible for implementing marketing with the marketing manager
1. Propose different marketing activities
2. Work with marketing manager in implementing marketing strategies
v. Responsible for the operations at the area
1. Consolidating information on the performance and operations
2. Setting targets and objectives for RAM, and review performance in quarterly reviews
3. Creating monthly plans based on targets, and overall strategy as set by Managing Director and BBOXX Ltd management
4. Creating budgets in line with monthly and quarterly plans
5. Coaching RAM to become better leaders
Person Specification
1. Ideal candidate should have a degree in Marketing and Sales or any other related field
2. Managerial and sales leadership experience with field and operation exposure
3. Be willing to travel frequently
4. Be an expert with the Microsoft Office Suite
5. Have a valid driving license
Desired skills include:
1. Leading a team is a second nature: You have had a lot of professional experience leading a team. Managing conflicts and people is something you love! You achieve success through others, can manage the activities of others to guide them to a common goal, without necessarily doing everything yourself.
2. You are a strong communicator: It is easy for you to write reports and you raise issues when necessary.
3. You live to meet targets: You love challenges, you are driven to reach target. Failure is never an option. You have shown in the past an ability to meet targets independently and as a leader. You take charge of the situation, and do not wait for orders to get things done.
4. You are an experienced recruiter: You have built top performing sales team in the past and can show results.
5. You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work in order to bring the solar revolution. We also expect others to do the same. You should have stories when you over delivered in your career.
6. You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
7. You have strong solid business sense: you are highly analytical, grasp the numbers and their meanings, and plot appropriate course of action
8. Excellent verbal communication, listening and phone skills
9. Good motivational skills and enthusiasm
10. Experience in project management
11. Strong understanding of the solar market and dynamics
12. Strong customer focus
13. Ability to show understanding to customer needs
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