Job Purpose:
The sales and Relationship Officer is a point of contact between the company and the customers. S/he is responsible for serving customers by selling products and meeting customer needs
Duties and responsibilities:
Manage transactions with customers using cash registers
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Collect payment both in cash and credit
Redeem client stamps and coupons
Issue receipts, refunds and tickets
Preparing sales proposals for potential buyers
Ensuring clients are well informed about products
