Sales & Data Entry Assistant - Mombasa

Purpose for the position
Customer service, Sales & data entry for parts lists & quotations, preparing manufacturing orders.
Objectives
High standards of customer service

Quick quotation & manufacturing turnaround times without errors

Increased sales
Competencies /Skills

Personal Specifications/Attributes

Good communication and interpersonal skills.

Able to form effective working relationships with other team members.

Must possess a positive attitude.

Flexible, able to cope under pressure

Exemplary customer service
Work Experience

3 years in

Academic Qualification
Sales & marketing Diploma

Accounts qualification

Professional Qualifications/Skills
Computer literacy certifcate

Customer Care Management

Administrative experience

Responsibilities

Develop strong, positive customer relationships by providing information about orders, answering questions about products, checking in on problems and demonstrating top customer service skills at all times

Enter sales data information related to invoicing, customer information, product choices and other details related to products accurately.

Verify & validate physical parts lists on to the optimization software with accuracy and in a timely manner.

Communicate politely and in a friendly manner with potential and existing customers or other individuals when answering the phone and in person.

Update all files and computerized databases of information containing customer lists, sales leads.

Prepare manufacturing job files & material requirements.

Trace progress on both manufacturing & trade orders against promise dates to customers & ensure timely delivery as promised.

Communicate with clients & the branch manager in a timely & proactive manner on any issues that may affect the timely delivery of a customer’s complete order

Perform any other duties as required by management.

Job Requirements
Required education
: Diploma, Associate's degree

Required relevant work experience
: 2 years

Required languages:
Swahili (Spoken: fluent | Written: fluent)English (Spoken: fluent | Written: fluent),
Mandatory attachments
Please have a scan or photo of these documents ready when you start the application:
Self-prepared CV file
- the employer wants to see a CV that you have prepared yourself

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