Sales Executive - Hino At Cfao Motors Kenya Limited (Formerly Toyota Kenya)

JOB PURPOSE
This position is responsible for selling the Hino trucks and buses to new and existing customers in view of growing the Hino market share in the country and increasing revenue.

MAIN RESPONSIBILITIES OF THE JOB
Operational Responsibilities
Conduct regular field visits to prospect for clients in order to expand the customer and market base for the division
Attend to referrals and clients who visit the division's showroom and promote products with a view of sales
Prepare accurate quotations to ensure prospective clients are fully informed on product prices for enhanced customer satisfaction, attraction and retention
Prepare sales reports as required to assist management monitor and enhance performance
Offer financing facilitation through sourcing, documentation and follow-up on finance applications for clients, to assist attract and retain customers
Coordinate the management of and follow through on any after sales issues that arise after vehicle delivery to the client for enhanced customer satisfaction and retention
Gather market information on a regular basis on other Hino competitions to assist in planning and decision making
Generate orders in SAP and consolidate all relevant KYC and required documents to ensure units are delivered to clients in a timely manner as per the CMK guidelines on sales
Participate in marketing activities to promote Hino products and product awareness in view of market expansion and acquisition of new customers
Attend marketing events to ensure customers to the events are attended to

KNOWLEDGE, SKILLS AND EXPERIENCE
Minimum level of academic and professional qualification required to perform effectively in the role
A minimum of a Diploma in a relevant field from a recognized institution.
Minimum level of experience required to perform effectively in the role
3 years of relevant experience from a recognized organization.

WORKING RELATIONSHIPS
Internal customers
Technical/After sales department
Customer service department
Finance department
Marketing department

External Customers
Customers (Corporates, Individuals, Institutions, SME's)
Service providers ( Body builders, Tracking companies, Insurance companies)
Financial Institutions ( Banks, MFI's, Sacco's)
Regulatory authorities ( NTSA, KRA)

COMPETENCIES
Technical
Computer Literacy
Knowledge on the current telematics as provided in the market
Lease Management experience

Functional
Report writing skills
Presentation skills
Communication skills

Behavioral
Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness
Time management – Ability to use time effectively and efficiently
Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers
Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect
Ethics and values – Adheres to an appropriate and effective set of core values and beliefs, and in alignment with the CMK values
Integrity and trust – Trusted individuals who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn't misrepresent themselves for personal gain