BASIC FUNCTION
To actively seek and engage customers prospects. To generate and follow up on sales lead. Make product sales presentations, and marketing additional products to interested buyers. Negotiate pricing with customers. Processing payments, issuing receipts, and assisting customers who experience problems with products they have purchased.
REQUIREMENTS
Diploma/Bachelor’s degree in Sales and Marketing or Purchasing and supply management.
A minimum of 2 years in sales and distribution within the FMCG Industry.
Working knowledge in the respective area will be an added advantage.
Possession of a clean and valid driving license.
Practical experience in use of MS packages and ERP systems.
Excellent knowledge of MS Office
SKILLS
Excellent communication skills
Excellent organizational and time management skills
Customer service
Listening and negotiation kills
Meeting sales goals
Prospecting skills
Good Presentation and presentable personality skills
High motivation for sales
Ability to meet all assigned deadline
Accuracy and attention to detail
Ability to work in a challenging and competitive environment
Problem solving skills
JOB DUTIES / RESPONSIBILITIES
Sales Planning and Optimization 50%
Planning and executing solutions for the sales team to deliver to customers;
Keeping count of every item in the van;
Maintaining existing customers and recruiting new potential customers;
Daily reconciliation with the Route to Market manager upon return from the field every evening;
Daily transfers of stock from the warehouse to the van every morning;
Introducing new stock varieties into the market and marketing Jeyfine Wines as a company wholly;
Identifying business opportunities with current and prospective customers;
Analyzing opportunities by researching the industry and market trends;
Preparing reports by collecting sales information and statistics;
Adjusting content sales presentations by studying the type of sales outlets and other trade factors
Monitoring competition by gathering current marketplace information on pricing, products, new products, new products, delivery schedules, merchandising techniques;
Recommending changes in product, service and policy by evaluating results and competitive developments;
Planning, coordinating and monitoring sales and evaluating results;
Identifying any systems improvement and making recommendations for change;
Continuously reviewing ways to aid efficiency, add value and reduce costs as well as supporting continuous improvement initiatives;
Ensuring health and safety meets the required standards and that risk assessments are carried out;
Maintaining inventory by conducting monthly physical counts; reconciling variances; inputting data
Selling products and services using solid arguments to prospective customers
Performing cost-benefit analyses of existing and potential customers
Maintaining positive business relationships to ensure future sales.
Present, promote and sell products/services using solid arguments to existing and prospective customers
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
Establish, develop and maintain positive business and customer relationships
Reach out to customer leads through cold calling
Expedite the resolution of customer problems and complaints to maximize satisfaction
Achieve agreed upon sales targets and outcomes within schedule
Coordinate sales effort with team members and other departments
Analyze the territory/market’s potential, track sales and status reports.
Customer Service Management 40%
Resolving customer complaints by investigating problems, developing solutions and making recommendations to the management;
Reaching out to customer leads through cold calling;
Supplying management with reports on customer needs, problems, interests, competitive activities and potential for new products and services;
Establishing customer relationships;
Preparing product or service by collecting and analyzing customer information;
Generating sale leads;
Building sustainable relationships of trust with customers through open and interactive communication;
Keeping records of customer interactions by processing customer accounts and filing documents;
Self-Management 10%
Embracing personal change;
Confident and rounded thinking;
Resilient, assertive, optimistic and open to change;
Actively committed to team development;
High levels of motivation and action oriented;
Key Performance areas
Marketing efficiency
Customer service efficiency
Profitability of the business in line with budgetary provisions.
Implementation of the business plan and attainment of the business targets
Relationships and working contacts
Internal – Sales and distribution, finance, marketing and warehousing.
External – Consumers, Drinks Venues, HORECA, Modern Trade, distributors, stockist.
Work Environment
This is a field based role with minimal office duties.
Perform any other duty as may be assigned.
