Job Summery
We are implementing Salesforce in Bidhaa Sasa for the first time. We are looking for a self-driven individual who is quick and willing to learn to take responsibility for managing our new Salesforce system as a {Salesforce Developer}. At Bidhaa Sasa we use a combination of Salesforce and Taroworks (an offline data collection tool) to monitor all aspects of our business from loan management, inventory tracking, to monitoring our 60+ field staff. As our {Salesforce Developer} you will be responsible for managing the day to day administration of the environment. In practice that means being on hand to assist users with technical problems, help set up reports and dashboards to expose data in more useful ways and provide training for both new and existing users. This is a great opportunity for someone looking to take on additional responsibility, kick start their professional development and help our organisation get the most out of the new IT system. We would expect you to grow into the role, taking more ownership of the solution over time as you hone your technical skills and understanding.
Key deiverables
Take responsibility for our Salesforce environment and be the primary point of contact for our 70 users
Handle all basic administrative functions including user account maintenance, creating and maintaining reports and dashboards, manage database for integrity and accuracy
Evaluate feature requests, design solutions and carry out system enhancements in response to business needs.
Provide technical support for all system users, including remote debugging for mobile users operating in the field via a help desk which should be monitored regularly
Lead training of new and existing users, to grow the Salesforce and Taroworks skill set at Bidhaa Sasa
Complete regular internal system audits and prepare the system and users for upgrades
Maintain system documentation and training materials
Build and maintain community pages for a variety of internal uses cases
Coordinate the evaluation, scope and completion of new development requests.
Who are we looking for?
A degree in IT, BBIT or Computer Science
1 year of managing and Salesforce in the backend
Strong understanding of Salesforce best practices and functionality
A creative and analytical thinker with strong problem-solving skills. You should be able to identify technical problems from bug reports, provide an appropriate solution in a timely fashion and communicate the solution to the user effectively
Must be able to communicate solutions to users at all levels of the organisation, and coordinate with external partners clearly and professionally
A demonstrated ability to understand and articulate complex requirements
A person who is quick to learn and able to accommodate more tasks after achieving required milestones.
Should be able to build on their technical skills with the aim of taking up more responsibilities including but not limited to: Using the process builder to build automation for new business processes; Maintaining software connections with external providers to ensure ongoing compatibility; Coordinating with implementation providers to scope and design additional system customisations.
Desired
Salesforce.com certified Admin (ADM201 and ADM211)
Experience working with Taroworks on the backend
Able to maintain system customisation - including knowledge of Apex and/or Salesforce process builder
Experience building Communities using the Salesforce Community Builder
Proven ability to design and implement new processes and facilitate user adoption.
