Konza Technopolis Development Authority (KoTDA) is seeking competent, capable, ambitious, self-motivated and dynamic individuals that demonstrate the appropriate expertise and experience to contribute to the development of the Konza Technopolis into a sustainable world class technology hub.
The Mission of Konza Technopolis Development Authority is “to develop a sustainable smart city and innovation ecosystem contributing to Kenya’s knowledge economy”. Konza Technopolis as an area of Innovation is especially suited to Education Institutions, Research & Development Centres and Commercial interests in the sectors of
Life sciences, Engineering and Information Technology Enabled Services (ITES).
To this end Konza Technopolis has begun the process of developing the city’s infrastructure, construction of the KoTDA Hub, the Government cloud infrastructure and establishment of Kenya’s first dedicated research and innovation University. Konza Technopolis is also a special economic zone with incentives targeted at participating enterprises.
Details of the Posts:
Job Title:
Senior Assistant ICT Officer (Customer Accounts)
Ref No:
KNDC/09/2020
Grade:
7
Basic Salary Scale
Ksh 40,000- 90,000 p.m
Terms of Service
6- Month Contract, Renewable Subject to Satisfactory Performance
Department
Business Development & Innovation
Duty Station
Konza Technopolis
Job Specification
i. Operating as the lead point of contact for any and all matters specific to customer accounts
ii. Building and maintaining strong, long-lasting customer relationships
iii. Overseeing customer account management, including negotiating contracts and agreements to maximize profit
iv. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
v. Respond to email messages for queries about the data center
vi. Follow up with customers to ensure issue has been resolved.
vii. Run reports to determine malfunctions that continue to occur.
viii. Determine the best solution based on the issue and details provided by customers
ix. Serving as the first point of contact for customers seeking technical assistance over the phone or email
Person Specification
For appointment to this grade, the candidate must have:
i. Minimum of four (4) years’ experience;
ii. Diploma in job related area or any other equivalent qualifications from a recognized institution;
iii. Proficiency in computer applications;
All applications should include the
job title
,
job ref
on the
subject line
of the
application email
and must be accompanied with a detailed curriculum vitae and copies of relevant certificates.
Shortlisted candidates will be contacted to appear for interviews at an appropriate date and time in compliance with guidelines for management of COVID-19 as communicated by the Head of Public Service on directives for meetings and public gatherings. Interested applicants should send their applications, CVs and copies of relevant certificates in PDF format to
[email removed]
All applications should be received before/on
Wednesday 1st July 2020.
KoTDA is an equal opportunity employer.
The Authority is committed to implementing the provisions of the Constitution - Chapter 232 (1) on fair competition and merit, representation of Kenya’s diverse communities and affording equal employment opportunities to men and women, members of all ethnic groups and persons with disabilities.
Therefore, women, youth, the marginalized and people living with disabilities are encouraged to apply.
Only shortlisted candidates will be contacted.
Canvassing in any form will lead to automatic disqualification.
KoTDA therefore invites qualified Interested individuals to apply for the under listed positions. These are individuals who will be engaged as Project staff attached to Konza National Data Center and Smart City facilities project on a 6-Month Contract, Renewable Subject to Satisfactory Performance.
