Senior Customer Care Assistant At Ngo Board – The Non-Governmental Organizations Co-Ordination Board

Job Summary
A Diploma Certificate in Public Relations, Mass Communication, Communication Studies, Journalism, International relations or any other approved equivalent qualifications from a recognized institution;2. Minimum KCSE C- (minus) or its equivalent
Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;
Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;
Telephone Occupational Test II from a recognized institution or its equivalent;
Certificate in Supervisory Skills Development Course lasting not less than two (2) weeks from a recognized institution or its equivalent;

Responsibilities

Managerial / Supervisory ResponsibilitiesSupervise and guide junior staff;II. Operational Responsibilities / Tasks1. Maintain calls register;2. Answer and direct telephone calls;
Update the institutional telephone directory;
Attend to physically challenged visitors and staff;
Verify telephone bills before payments;
Report promptly any switchboard defects to the supervisor;
Direct and guide visitors;
liaise with telephone service providers;
Provide good customer care service;
Collect customer information, analyze customer needs and give recommendations to the management.