Reporting to:Manager Service Design Platforms
Band:3
Department:Technology Division(SP)
Role Purpose:
The incumbent will be responsible for the fulfillment of business requirements on existing and new service platforms and enablers including requirements elicitation, analysis, planning and implementation in accordance with organizational objectives.
Key Duties and Responsibilities
Subject matter expertise and architecting of charging, policy and VAS solutions
Translating the business requirements into the technical and operational specifications
Provide technical specifications and other requirements for sourcing of service platforms
Manage Vendor and Supplier relationships to support development and implementation of new business products and offers
Service and capacity forecasting, planning, deployment and optimization of the platforms
Handling and coordinating the services implementation and configuration on the service nodes, primarily focusing on business requests such as tariffs, brands, lifecycle management, etc.
Develop & utilize new products & service acceptance criteria.
Research and testing of new features, solutions & technologies.
Manage solution roadmap and ensure delivery in line with the business strategy and objectives.
Development, documentation and implementation of service/business continuity plans, including coordinating regular BCP testing
Managing the technical resource roadmap including bug fixing and version upgrades, end of support/life, updating the resources management documentation and maintaining the database quality
Support forecasting to prepare CAPEX budget to meet business requirements and reduce OPEX
Working closely with other teams such as Customer Experience, Revenue Assurance & IT Security to deliver on customer experience KPIs and ensure prevention and minimization of revenue leakage incidents
Receive and resolve engineering related escalations of anomalies with vendors support as per support contracts
Participate in post incident reviews, root cause analysis and implementation of recommendations from the RCA report
Supervision and mentorship of junior engineers
Create and maintain a knowledge base and a product catalogue.
Academic/ Professional Qualifications
Bachelors Level Engineering Degree/Diploma or equivalent in Electrical and Electronics, telecommunications, IT/Computer Science or related Field
Professional Knowledge
Extensive knowledge of charging, policy, messaging, VAS and relevant standards and best practices in these domains.
Experience working with mobile money, payments, banking and well informed about technologies in other domains.
Thorough grounding in telecommunications grade hardware & software platforms, integration management, network design & implementation, operation and maintenance methods and procedures.
Familiarity with the Agile Software Development Methodology.
Basic project management
Business analysis skills and experience.
Working knowledge and hands-on experience on database platforms
Working knowledge and hands-on experience on applications development & Unix/Linux shell scripting.
Professional Skills:
Team player
Initiative and hands on
Ability to work without supervision
Results oriented
Ability to work long hours to meet deadlines
Good interpersonal skills
