Senior It & Systems Engineer (Power Platform & Ai Integration Lead) At West Indian Ocean Cable Company (Wiocc)

Job Objective
Drive the design, development, integration and maintenance of intelligent business applications using Microsoft Power Platform and Copilot AI. This role focuses on streamlining business processes, automating workflows and integrating AI capabilities to improve customer service, network performance and operational efficiency – while upholding high standards of security and compliance.
Key Duties & Responsibilities
Serves as a critical enabler for the organisation's AI journey, using Power Platform as a practical launchpad for identifying and prototyping automation and AI use cases
Continuously explore emerging AI tools and Copilot integrations to inform scalable enterprise AI strategies
Plays a transitional role between low-code automation and advanced AI integration, helping the organisation move from operational improvements to intelligent systems
Design, develop and deploy solutions using Microsoft Power Platform, including Power Apps, Power Automate, Power BI and Dataverse.
Integrate Azure AI capabilities into business workflows, enhancing automation and user experience
Collaborate with business units to identify automation opportunities and translate them into scalable Power Platform solutions
Customise and extend Microsoft 365 services using PowerShell, Graph APIs, and SharePoint integrations
Build dashboards and reporting tools in Power BI to deliver actionable insights across departments
Ensure proper versioning, documentation and maintenance of Power Platform solutions
Implement governance best practices, including role-based access, auditing and environment management
Support the development and fine-tuning of LLMs or prompt-based Copilot interactions tailored to business needs
Works closely with leadership and IT to evaluate and shape the organisation's broader AI roadmap, based on practical findings and iterative deployments
Bridges tactical implementation with strategic vision – translating experiments into insights that can guide enterprise-wide AI adoption
Maintain compliance with data privacy and telecom industry regulations through strong security and governance practices
Collaborate with the IT and Security teams to align cloud deployments and AI implementations with company standards
Engage with external partners and vendors to enhance solution capabilities where needed
Provide technical guidance, documentation and training to internal teams to support adoption and usage

Minimum Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field from a recognised university
4+ years of experience with Microsoft Power Platform, including Power Apps and Power Automate
Demonstrated experience with Azure AI, LLMs, and open-source foundation models
3+ years of hands-on experience developing full-stack solutions using APIs, REST APIs, M365 Graph APIs, and PowerShell scripting
2+ years of experience with Microsoft 365 product suite and automation solutions
Hands-on experience with Azure Machine Learning Studio and Azure Cognitive Search
Familiarity with Prompt Engineering and LLM fine-tuning

Experience & Skills
Strong understanding of AI governance, responsible AI practices, and foundational concepts such as model interpretability and data privacy
Demonstrated experience in designing and implementing AI/automation solutions, particularly within Microsoft Power Platform and Microsoft 365 environments
Ability to translate practical use cases into AI adoption strategies, contributing to enterprise AI roadmaps and digital transformation goals
Proven capability in cross-functional collaboration, working effectively with technical, business, and leadership teams to deliver value-driven solutions
Skilled in decision-making, problem-solving, and stakeholder communication, especially in fast-paced or exploratory environments
Familiarity with RPA tools, low-code platforms, and their integration into business processes
Knowledge of network automation, AI-driven operations, or AI-enhanced cybersecurity in telecom is a plus

Attributes
Client focused, relationship builder
Integrity, honesty with high ethical standards
Boundless, passionate and flexible
Personnel excellence, accuracy and attention to detail
Collaborative, achieve results through teamwork and partnerships
Excellent English written and verbal communication skills
Passion for technology and innovation
Ability to work under pressure, multi-task and think creatively
Efficient time management, fast learner in a fast-paced dynamic environment
Willing to mentor, coach and train others