Senior Key Account Manager

Senior Key Account Manager


Senior Key Account Manager

Details of the offer

Lynk is a startup which builds technology to connect blue collar workers in Kenya - from carpenters to cleaners - to jobs. Our suite of products seeks to satisfy a breadth of consumer needs, which provide multiple channels to increase incomes for workers in our system:
Lynk: A marketplace product enabling customers to request services or order ready-to-buy services in over 50 categories from cleaners, to masseuses, to plumbers, and tailors.

Lynk Projects: A turnkey construction firm, providing design and management services in fitout and construction projects, delivered by Pros on the Lynk platform

Lynk for Business: Maintenance, facilities management, and project management services for business clients delivered by Lynk Pros

Lynk is consistently regarded as one of the most exciting and socially impactful start-ups in Africa:
(2019) Winner of Department for International Development’s challenge for catalytic solutions in the field of youth employment

(2018) Africa regional winner of the MIT Inclusive Innovation Challenge for global technology solutions that improve livelihoods

(2018) Selected into the prestigious MIT 2018 SOLVER class of solutions that are changing the world, in the subcategory of “work of the future”

(2018) Named one of East Africa’s top 10 startups to watch by I-Dev international

(2017) Grand winner of the Ford Foundation and the Global Center for Youth Employment Ideathon for initiatives that can bring disruptive change to youth employment

(2017) Selected to the inaugural XL Africa fellowship put on by the World Bank for high potential startups in Africa

A bit about the role:
The Construction & Maintenance Relationship Manager manages relationships with major clients requiring maintenance and refurbishment services. S/he conducts site visits to assess and quote for projects, and project manages subsequent works. S/he develops existing accounts through excellent client management, and develops new relationships with new clients.
A bit about you:
You are a people person, who manages clients fantastically. You create trust, as well as being able to sell. You are a quality project manager who has experience in the construction and/or maintenance industry. You are highly organized, you think creatively, and are quick on your feet. Most importantly, you like to roll up your sleeves and get things done.


Relationship Management & business development
Develop client relationships and build size of accounts

Identify opportunities for upselling and growing existing partnerships

Pitch to new clients and take on accounts handed over

Prepare regular reports, host monthly meetings, and identify other opportunities to improve account relationship

Providing regular updates on ongoing projects and maintenance

Ensuring client feedback is received and following up on action required

Project management & Maintenance

Coordinate requests from a variety of business clients

Inspect properties to identify maintenance requirements

Provide assessments and quotes for relevant projects

Project management and supervising and coordinating work of fundis and contractors;

Using Lynk’s existing worker database and technology, identify the right Pros for specific jobs

Preparation of contracts

Where required, coordinate with other teams to get technical drawings, project management support, additional expertise, and more

Identify solutions when things go wrong, and provide hands-on support

Finance and administration
Ensuring that invoices are delivered on time by the Finance department

Resolving finance or admin issues related to the partnership

Management of client budgets in the delivery of Facilities Management activities

Successful candidates will have all or most of these qualifications:
3-5 years of practical experience as a project manager, property/facility manager or working on construction projects

BA/BSc in Construction Management, Real Estate, or similar relevant area

Experience of managing projects

Experience managing client relationships

Experience selling

Excellent written English

Able to work across a variety of functions, and for things you don’t know you’re eager to get your hands dirty and figure it out.

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 5 years

Required languages:
English (Spoken: fluent | Written: fluent)
Mandatory attachments
Please have a scan or photo of these documents ready when you start the application:
Self-prepared CV file
- the employer wants to see a CV that you have prepared yourself
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