Senior Underwriter/ Relationship Officer - Business Retention

Description •Relationship Management – Managing and retaining good relationship with intermediary to ensure smooth & maximum retention of business.• Dispatch of renewal terms• Initiate approval of renewal terms in liaison with the reinsurance team to be competitive.• Arranging and attending renewal review meetings with intermediaries• Responsible for the allocated renewal budget.• Closing the renewal business (Ensuring renewal confirmations) and obtaining the risk notes before monthly closure• Ensure premiums payments plans are obtained at the point of confirming renewals.• Review of accounts performance to ensure weeding out of toxic accounts.KEY TASKS AND RESPONSIBILITIESManaging the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month.Maintain good relationships with intermediaries and ensure maximum retention of profitable accounts.Participate in renewal meetings with intermediaries and clients to review and retain renewal business.Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios and foster organic growth.Provide excellent and prompt customer service for maintenance of a positive reputation for the business.Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.Maintaining and updating the renewal trackerDaily follow ups of renewals with the intermediaries through phone calls, visits, and emailsConfirming renewals and obtaining the risk notesCollecting market intelligence for strategic renewal decisions to support retention.Monthly follow up on recovery of lost/unrenewed businessFollow up on risk improvement implementations.Quarterly and monthly review of performance and engaging clients/intermediaries for improvements and recoverySupport credit control by collecting all renewal premiums and ensuring that all feedback is given to the credit control team on policies that are due to be cancelled.SKILLS AND COMPETENCIESSound Technical Underwriting skills.Intensive and extensive product knowledgePeople Management and overall managerial skillsGood analytical skillsCustomer service skillsGood Communication SkillsComputer Literate with good knowledge of ExcelKNOWLEDGE & EXPERIENCEExperience:Minimum 5 years' experienceQUALIFICATIONSDegree in insurance or business related.Professional qualifications (CII or IIK) or good progressANTI-MONEY LAUNDERING (AML) EXPECTATIONThe incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries.
This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality.
Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.SkillsAction Planning, Compliance Software, Computer Literacy, Crisis Management, Data Compilation, Data Controls, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Regulatory Compliance Management, Risk Management, Underwriting ManagementCompetenciesAction OrientedBusiness InsightCollaboratesCommunicates EffectivelyDecision QualityEnsures AccountabilityFinancial AcumenInstills TrustEducationNQF Level 5 - Higher, Advance or Occupational Certificate or equivalentClosing Date31 July 2025 , 23:59