Spa Manager At Afex Kenya Ltd

Job Summary:Refinery Grooming, a dedicated grooming lounge designed exclusively for men to offer a complete range of indulgent and luxurious solutions to suit all your grooming needs.
The Role of the Spa manager is crucial in setting and maintaining consistent standards, he/she will oversee all aspects of the spa operations and implement strategies to achieve performance targets, create successful team, ensure guest satisfaction, generate new guests/members, and increase revenues.
The Spa Manager must be able to provide a service that is responsible, continuous, spontaneous, personal and genuine.
Main Responsibilities
To take full responsibility for strategic and profitable development of the spa
Ensure high standards of cleanliness throughout the Spa and monitoring the maintenance of spa facilities and equipment, reporting deficiencies as they occur and follow-up.
Effective management of all staff at all levels.
Responsible for implementing core values.
Motivating and developing the team, creating a stimulating and effective work climate
Being a role model as an effective Spa leader by maintaining high levels of Lifestyle, health and sustainability.
Taking full responsibility providing guidelines, direction and monitoring of the quality, development of all spa services, acting upon any operational opportunities.
Provide and maintain a safe, hazard free environment for all staff and guests, promoting safety awareness at all times.
Reviewing all suggestions and comments from staff and guests and make necessary adjustments.
Keeping accurate and up-to-date records and statistics on the spa employees.
Responsible for conveying inspiring goals and creating motivation within the team.
Confident in handling guests’ complaints and comments ensuring they are dealt with in a professional manner, providing a solution and follow up.
Responsible for responding properly in spa emergencies or safety situations.
Ensure the spa’s operating procedures and policies manuals are implemented and updated as required

Qualifications
Three- Five years spa management experience in an international standard spa
Previous experience in a 5-star Hotel Spa
Degree/Diploma in Spa and Recreation management or equivalent.
Fluency in English both written and spoken