Spa Operations Manager

Spa Operations Manager
Company:

Summit Recruitment & Search


Spa Operations Manager

Details of the offer

Job Summary

Our client, a high-end spa located in Nairobi, is looking to recruit an Operations Manager for their Branch in Nairobi.

Minimum Qualification:Bachelor
Experience Level:Management level
Experience Length:8 years
Job Description

The successful candidate will oversee the daily operations and business
development functions at the Branch. He/she will also be responsible for
managing the team and preserving excellent facilities condition to ensure safety
and functionality. The successful candidatemustbe passionate about
excellent service delivery and be detail-oriented.

Key Responsibilities:
Oversee the day to day activities to ensure an
impeccable customer service experience, and that operations run smoothly,
efficiently and profitably.
Oversee all facility management.
Collaborate with respective team leaders to ensure
that all equipment, products and supplies within the Branch meet Health and
Safety standards.
Carry out frequent and consistent facility inspections
to determine the need for repairs and cross-check structural and equipment
maintenance schedules.
Drive the Branch sales and oversee the execution of
key business initiatives for the spa.
Analyse all Customer Client feedback to improve and
recommend new and better initiatives for service excellence.
Handle all customer complaints while liaising with
the MD.
Ensure the branch is staffed with team members who
can deliver the best practice and high standards in all areas and services.
Schedule and facilitate training activities for new
hires and existing employees.
Plan, communicate and monitor all employees' weekly
and monthly schedules for smooth operations.
Manage all employee leave applications, follow-up
on leave balances for proper record keeping.
Maintain, temporarily and on behalf of the HR
office, all employee documents for record-keeping.
Prepare and present weekly and monthly branch
reports.

Qualification;
Musthave a Bachelor's Degree in Business
Administration, Finance or related field.
Knowledge and Understanding of Facility Management
and Customer Service.
Experience in setting up or launching new
businesses.
Musthave experience working in 5-star establishments.
Musthave strong organizational and communication skills.
Excellent leadership skills.
Passionate about Health & Beauty.
Great attention to detail.
Previous experience in a management/leadership
position is an added advantage.

Monthly gross salary:Ksh. 200,000/= plus
other benefits (Approx. 2,000 USD)
Deadline:5th March 2020.

We endeavour to make contact with all of our applicants, but
unfortunately high volumes of applications make this unrealistic. If you do not
hear from us within two weeks, your application has not been successful on this
occasion. This does not mean you will not be considered for future roles, so
please keep an eye on our job board and apply for positions that match your
skills and experience.

*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***
The successful candidate will oversee the daily operations and business
development functions at the Branch. He/she will also be responsible for
managing the team and preserving excellent facilities condition to ensure safety
and functionality. The successful candidatemustbe passionate about
excellent service delivery and be detail-oriented.

Key Responsibilities:
Oversee the day to day activities to ensure an
impeccable customer service experience, and that operations run smoothly,
efficiently and profitably.
Oversee all facility management.
Collaborate with respective team leaders to ensure
that all equipment, products and supplies within the Branch meet Health and
Safety standards.
Carry out frequent and consistent facility inspections
to determine the need for repairs and cross-check structural and equipment
maintenance schedules.
Drive the Branch sales and oversee the execution of
key business initiatives for the spa.
Analyse all Customer Client feedback to improve and
recommend new and better initiatives for service excellence.
Handle all customer complaints while liaising with
the MD.
Ensure the branch is staffed with team members who
can deliver the best practice and high standards in all areas and services.
Schedule and facilitate training activities for new
hires and existing employees.
Plan, communicate and monitor all employees' weekly
and monthly schedules for smooth operations.
Manage all employee leave applications, follow-up
on leave balances for proper record keeping.
Maintain, temporarily and on behalf of the HR
office, all employee documents for record-keeping.
Prepare and present weekly and monthly branch
reports.

Qualification;
Musthave a Bachelor's Degree in Business
Administration, Finance or related field.
Knowledge and Understanding of Facility Management
and Customer Service.
Experience in setting up or launching new
businesses.
Musthave experience working in 5-star establishments.
Musthave strong organizational and communication skills.
Excellent leadership skills.
Passionate about Health & Beauty.
Great attention to detail.
Previous experience in a management/leadership
position is an added advantage.

Monthly gross salary:Ksh. 200,000/= plus
other benefits (Approx. 2,000 USD)
Deadline:5th March 2020.

We endeavour to make contact with all of our applicants, but
unfortunately high volumes of applications make this unrealistic. If you do not
hear from us within two weeks, your application has not been successful on this
occasion. This does not mean you will not be considered for future roles, so
please keep an eye on our job board and apply for positions that match your
skills and experience.

*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***


Source: Brightermonday_Co


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements