Job DescriptionJob Purpose To provide first level user support across all IT Applications at both Branch and Head Office levels. In addition the Applications Support Specialists will monitor performance of IT Applications and escalate high impact issues to the Manager Digital Payments & Self Service Channels. Key ResponsibilitiesProvide first level support to all users at branch and Head OfficeProvide first level support to all users at Head Office and branchesLog/report/escalate all application faults/incidentsReview fault/incident logs to ascertain and address all system related issuesEnsure all faults/incidents are resolved within agreed SLAS and escalate all high priority incidents to the Manager Digital & Self Service Channels. Provide after-hours support in line with Service Level Agreements to ensure customer satisfaction.Installation, support and maintenance of Application systemsInstallation, support and maintenance of application systems.Conduct periodic checks on the installed application systems and produce reports as directed by line manager.Perform housekeeping/maintenance activities on Applications as directedParticipate in project implementation as assigned as directed by the Manager Digital & Self Service Channels. Monitor Application all Applications to ensure high availability of serviceConduct periodic checks to ensure high availability of all application systemsIdentify shortcomings on the bank's application systems and provide solutions to improve or rectify them according to business requirementsParticipate in all Disaster Recovery Testing and Simulation activitiesAdherence to the bank's Information Security standards and risk managementCarry out risk assessment on installed application systems and ensure that noted gaps raised and addressed timelyMaintain adequate Information Security controls according to the Group standards. This includes(but not limited to):Password configurations/administration (refer to LAM policy) Privileged User and activities Reviews o Patching o Logical Access Controls (communication mechanisms)Implementation and adoption (within Branch, Department or Section) of all Compliance, Anti Money Launderin and Sanctions related requirementsQualificationsMinimum QualificationsType of Qualification: First DegreeField of Study: Information Technology, Computer Science, Electrical EngineeringOther qualification Technology Certification i.e. ITIL, Cloud, Linux, Database would be an added advantageExperience RequiredDelivery EnablementTechnology2-3 years Systems DevelopmentDigital Channels Support i.e. Card Switch, ATMs, Mobile and Online BankingDatabase Administration e.g. Oracle, MS SQL, MySQLSystems AnalysisExperience working in the Banking industry would be an added advantage.Additional InformationBehavioral Competencies:Adopting Practical ApproachesArticulating InformationChecking DetailsDeveloping ExpertiseDocumenting FactsEstablishing RapportInterpreting DataManaging TasksMeeting TimescalesProducing OutputTaking ActionUpholding StandardsTechnical Competencies:Application Knowledge for SupportApplication SupportData Analysis and InferenceDocumentingRisk ManagementService Level ManagementStakeholder Management (IT)Trouble Shooting Rise and grow with a career at Standard Bank GroupJoin a committed group of 50 000+ people who stand behind one common purpose: Africa is our home, we drive her growth. We firmly believe that our people are our greatest competitive advantage. It's only through our people's expertise and dedication that we are able to bring our purpose and strategy to life in service of our clients and society at large. That's why we strive to create a work environment where our people can thrive, where they are able to bring their whole selves to their work and are empowered to pursue their dreams and aspirations. Join us as we Transform our Business
