Job Summary
Our client, Cigna, is one of the world’s leading providers of health care, expatriate employee benefits, life, accidental and supplemental health insurance. As a SME you will support the supervisor and team manager in your relevant process.
Minimum Qualification:Bachelor
Experience Level:Mid level
Experience Length:5 years
Job Description
Key to the role will be building/maintaining an indepth knowledge of (part of) the process to continuously improve the processes and share that knowledge to deliver a high quality customercentric service offering.
Your role includes:
Being responsible for managing a portfolio of key clients: you engage with clients to build relationships and you educate, i.e. communicating directly via email and telephone within the agreed service levels.
Building and maintaining a solid indepth knowledge in (part of) your process
Being an expert user of any of the used tools within the team and/or any of the partner set-ups in place and be an ambassador for your team on these
Being the organizational ambassador for your knowledge area within your own team and across the wider organization. You are the go to person in case of questions on your area of expertise.
Manage/coordinate the knowledge database of your process: create new documents and monitor, update existing ones to ensure these are up to date
In that role, being able to represent the Process / Organisation in (enterprise wide) projects, stakeholder meetings, or act as a relationship manager towards some of our (internal/external) strategic partners or act as a trainer.
Being proactive in identifying improvement/enhancement opportunities and be active in seeking and sharing ideas for innovation in business processes.
Driving the optimal set-up of eligibility exchange for the clients in the team’s portfolio; this involves working with clients to optimize the data, as well as set-up automatic data exchange within the existing framework
Striving to provide excellent service to our members and clients
Playing an active role in a culture of continuous improvement
Taking ownership of any escalated cases and providing updates to the Supervisor on any issues
Taking ownership of solving any issues (if applicable) in your area of expertise
Proactively addressing and/or escalating any risks
Developing/maintaining proactive/effective business relationships, both internally and externally to ensure a seamless delivery of service.
Support quality audits with a clear focus on accuracy & customer centricity. You document your findings, share them with the supervisor and you discuss corrective actions on individual and team level with the Supervisor
Responsible to provide training on specific topics where you act as a subject matter expert, be it a process or a client, including the lead of the training organisation and coordination.
YOUR PROFILE
Analytical mindset
Strong customer and client oriented mindset
International mind-set, with holistic and able to work remotely with peers across locaitons
Proven track record in process improvement and customer orientation
Good communication skills, and excellent knowledge of Window tools, Excel and Access
Powerpoint an asset
A growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives within your own process
Action-orientated problem-solving attitude
Able to seek out best practice in order to effectively deal with diverse, complex and highly sensitive issues
Accountability – assume ownership for achieving personal results and collective team goals
OUR OFFER
A challenging job in an international and growing enterprise.
A dynamic, young and entrepreneurial company culture that values and stimulates initiative.
Salary 130,000 gross with extralegal benefits and international medical cover.
YOU at your best.
YOU Empowered.
Key to the role will be building/maintaining an indepth knowledge of (part of) the process to continuously improve the processes and share that knowledge to deliver a high quality customercentric service offering.
Your role includes:
Being responsible for managing a portfolio of key clients: you engage with clients to build relationships and you educate, i.e. communicating directly via email and telephone within the agreed service levels.
Building and maintaining a solid indepth knowledge in (part of) your process
Being an expert user of any of the used tools within the team and/or any of the partner set-ups in place and be an ambassador for your team on these
Being the organizational ambassador for your knowledge area within your own team and across the wider organization. You are the go to person in case of questions on your area of expertise.
Manage/coordinate the knowledge database of your process: create new documents and monitor, update existing ones to ensure these are up to date
In that role, being able to represent the Process / Organisation in (enterprise wide) projects, stakeholder meetings, or act as a relationship manager towards some of our (internal/external) strategic partners or act as a trainer.
Being proactive in identifying improvement/enhancement opportunities and be active in seeking and sharing ideas for innovation in business processes.
Driving the optimal set-up of eligibility exchange for the clients in the team’s portfolio; this involves working with clients to optimize the data, as well as set-up automatic data exchange within the existing framework
Striving to provide excellent service to our members and clients
Playing an active role in a culture of continuous improvement
Taking ownership of any escalated cases and providing updates to the Supervisor on any issues
Taking ownership of solving any issues (if applicable) in your area of expertise
Proactively addressing and/or escalating any risks
Developing/maintaining proactive/effective business relationships, both internally and externally to ensure a seamless delivery of service.
Support quality audits with a clear focus on accuracy & customer centricity. You document your findings, share them with the supervisor and you discuss corrective actions on individual and team level with the Supervisor
Responsible to provide training on specific topics where you act as a subject matter expert, be it a process or a client, including the lead of the training organisation and coordination.
YOUR PROFILE
Analytical mindset
Strong customer and client oriented mindset
International mind-set, with holistic and able to work remotely with peers across locaitons
Proven track record in process improvement and customer orientation
Good communication skills, and excellent knowledge of Window tools, Excel and Access
Powerpoint an asset
A growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives within your own process
Action-orientated problem-solving attitude
Able to seek out best practice in order to effectively deal with diverse, complex and highly sensitive issues
Accountability – assume ownership for achieving personal results and collective team goals
OUR OFFER
A challenging job in an international and growing enterprise.
A dynamic, young and entrepreneurial company culture that values and stimulates initiative.
Salary 130,000 gross with extralegal benefits and international medical cover.
YOU at your best.
YOU Empowered.
