The CFO will be responsible for managing the financial health of FMM and RollPay, overseeing financial planning, budgeting, reporting, and managing investor relations. The CFO will play a crucial role in driving the financial strategy of both companies.
Key Responsibilities
Develop and execute financial strategies to drive the growth and profitability of FMM and RollPay.
Oversee budgeting, forecasting, and financial planning activities.
Manage financial reporting, ensuring accuracy and compliance with regulations.
Develop relationships with investors and manage fundraising efforts.
Monitor cash flow, investments, and financial risks to ensure long-term financial stability.
Work closely with the executive team to align financial strategies with business goals.
Requirements
5+ years of experience in financial management, ideally within tech or entertainment industries.
Professional accounting certification (e.g., CPA, ACA).
Strong experience in financial planning, modeling, and analysis.
Proven track record of managing investor relations and fundraising.
Excellent leadership, communication, and strategic thinking skills.
The DevOps Engineer will maintain and optimize FMM and RollPay's infrastructure, ensuring continuous integration, deployment, and high platform availability.
Key Responsibilities
Manage and optimize cloud infrastructure to ensure scalability, security, and high performance.
Implement and maintain continuous integration (CI) and continuous delivery (CD) pipelines to streamline deployment processes.
Collaborate with development teams to ensure seamless integration and smooth operation of new features and systems.
Troubleshoot and resolve infrastructure issues quickly, ensuring minimal downtime.
Ensure that the infrastructure is secure, scalable, and aligned with the latest industry standards.
Optimize resource allocation to reduce operational costs while maintaining performance.
Requirements
Expertise in managing cloud platforms like AWS.
Proficient in scripting and automation using tools such as Bash.
Strong experience in creating and managing CI/CD pipelines (github actions, ansible etc).
Excellent understanding of containerization (e.g., Docker) and orchestration tools like Kubernetes.
Hands-on experience with infrastructure monitoring and performance optimization tools.
Security-focused mindset with experience in securing cloud environments.
Our Security Engineer will ensure that FMM and RollPay's data, assets, and systems are protected from cyber threats. The role focuses on establishing security protocols and constantly improving security infrastructure.
Key Responsibilities
Design and implement security protocols, systems, and measures to safeguard company data and infrastructure.
Conduct security audits and vulnerability assessments, ensuring systems are secure and compliant with industry standards.
Actively monitor and respond to security incidents, ensuring immediate action is taken to mitigate threats.
Work closely with DevOps and development teams to ensure secure coding practices are in place.
Stay up to date with the latest security threats, tools, and best practices.
Perform regular risk assessments and drive the resolution of security vulnerabilities.
Requirements
Deep understanding of security protocols and technologies.
Proven experience in incident response, vulnerability management, and security audits.
Knowledge of cybersecurity tools and software, with a focus on cloud security.
Strong coding skills for automating security processes (Python, Bash, etc.).
Certifications such as CISSP, CISM, or CEH are a strong advantage.
The Data Engineer will be responsible for building and maintaining efficient data pipelines that enable analytics and data-driven decisions for FMM and RollPay.
Key Responsibilities
Design, develop, and maintain scalable data pipelines to handle growing data needs.
Ensure data quality, integrity, and accessibility across all platforms.
Optimize data storage solutions for cost and performance, enabling efficient query processing.
Work closely with data scientists and analysts to provide accurate data for business insights.
Ensure compliance with data governance and privacy regulations.
Continuously assess and implement new data technologies to enhance data management capabilities.
Requirements
Expertise in ETL processes, SQL, and data warehousing solutions like AWS Redshift or Google BigQuery.
Strong programming skills in Python and experience with data processing frameworks.
Hands-on experience with cloud data infrastructure, ensuring performance optimization.
Knowledge of data privacy regulations and security best practices.
Strong collaboration skills with cross-functional teams, including data scientists and analysts.
The Head of Partnerships will be responsible for establishing and managing strategic partnerships that are critical for driving growth and success for RollPay and FMM. The focus will be on partners that help advance the company's mission and enable FMM to provide top-tier services to customers and the creative industry.
Key Responsibilities
Identify, evaluate, and establish strategic partnerships that enhance FMM's service offerings and add value to the customer experience.
Build and nurture relationships with key industry stakeholders that align with the company's growth objectives.
Collaborate with product and marketing teams to develop partnership strategies that align with product development and market positioning.
Negotiate partnership terms, ensuring agreements contribute to the company's long-term goals.
Track and analyze the performance of partnerships, providing updates on ROI and strategic benefits to the CEO.
Attend industry events and meetings to explore new partnership opportunities that strengthen FMM's market presence.
Ensure that partnerships advance FMM's ability to provide exceptional services to customers and the industry, with social good and industry influence as part of our focus.
Requirements
Proven experience in managing partnerships that directly impact business growth.
Strong negotiation and relationship management skills, with the ability to drive high-value collaborations.
Knowledge of the entertainment, media, or tech industries and market trends.
Ability to align partnerships with overall product and service delivery strategies.
Excellent communication and strategic thinking skills.
The Executive Assistant will provide administrative and operational support to the co-founders, managing their schedules, overseeing travel arrangements, and coordinating internal and external communications. This role ensures the smooth operation of FMM and RollPay, with responsibilities spanning across multiple departments.
Key Responsibilities
Manage the calendars, appointments, and schedules of the co-founders, prioritizing meetings and engagements.
Coordinate all travel arrangements, including flights, accommodations, and itineraries.
Handle correspondence on behalf of the co-founders, ensuring timely and professional communication.
Prepare reports, presentations, and documents as requested by the leadership team.
Liaise with internal departments and external partners to ensure smooth operations and project coordination.
Maintain confidentiality when handling sensitive company information and discussions.
Assist with project coordination, tracking deadlines, and ensuring task completion.
Support in event planning, managing logistics for company events and meetings.
Requirements
3+ years of experience in an executive assistant or senior administrative role.
Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
Excellent communication skills, both written and verbal.
Proficiency with office software, including MS Office, Google Workspace, and scheduling tools.
Ability to handle sensitive and confidential information with discretion.
Detail-oriented, with the ability to manage multiple tasks in a fast-paced environment.
Experience in a tech, entertainment, or startup environment is a plus.
The Account Managers will oversee client accounts, ensure timely payments, and provide financial advice to RollPay clients. This role is essential for maintaining strong client relationships and ensuring that financial operations run smoothly for RollPay's customers.
Key Responsibilities
Manage client accounts to ensure accurate and timely payments.
Build and maintain strong relationships with key clients, providing them with ongoing financial advice and support.
Monitor account activity, identify potential discrepancies, and address issues promptly.
Develop financial strategies and reports for clients to help them optimize their payroll and financial processes.
Work closely with the finance and customer service teams to ensure seamless account management.
Assist in developing tools and processes to streamline financial operations for clients.
Requirements
3+ years of experience in account management, ideally within financial services or tech industries.
Strong financial acumen and the ability to understand complex financial processes.
Excellent communication and relationship management skills.
Ability to analyze financial data and provide strategic advice to clients.
Experience with financial management software and CRM tools.
The Kenya Operations Representative will manage FMM's operations in Kenya, ensuring smooth service delivery and client satisfaction. This role requires a proactive manager with strong operational skills and knowledge of the Kenyan market.
Key Responsibilities
Oversee daily operations in Kenya, ensuring all services are delivered efficiently.
Manage relationships with service providers and clients in Kenya.
Address and resolve operational challenges promptly.
Collaborate with the Kenya Customer Service Representative to enhance customer experience.
Provide regular updates to the COO on the status of operations in Kenya.
Requirements
Proven experience in operations management, preferably in the entertainment or service industry.
Strong understanding of the Kenyan market and cultural context.
Excellent organizational and problem-solving skills.
Ability to manage multiple tasks and prioritize effectively.
Strong communication skills and ability to work in a fast-paced environment.
The Kenya Customer Service Representative will be the face of FMM's customer support in Kenya, responsible for addressing client concerns, providing exceptional support, and improving customer experience for all FMM services in the region.
Key Responsibilities
Respond to customer inquiries, support requests, and complaints from clients in Kenya via multiple channels (email, phone, chat).
Resolve customer issues promptly, escalating complex issues when needed.
Track and maintain detailed records of all customer interactions.
Work closely with the Kenya Operations Representative to ensure seamless service delivery and client satisfaction.
Assist with onboarding new customers, helping them understand and use FMM's services effectively.
Provide insights and feedback to improve FMM's service offerings in Kenya.
Conduct follow-ups to ensure customer satisfaction post-resolution.
Stay informed about service updates and changes to provide accurate information to clients.
Requirements
3+ years of experience in a customer service role, preferably within tech, entertainment, or creative industries.
Strong communication and problem-solving skills.
Experience with customer service software and CRM platforms.
Ability to work in a dynamic, fast-paced environment.
Ability to maintain a positive and professional attitude with customers.
Knowledge of local market trends and customer behavior in Kenya is advantageous.
Strong interpersonal skills, with the ability to work independently and as part of a team
The Customer Service Representatives will support RollPay clients across Kenya by resolving issues, providing top-tier customer service, and maintaining high levels of client satisfaction. This role is critical in maintaining positive client relationships and ensuring smooth operations of RollPay services.
Key Responsibilities
Respond to customer inquiries and support requests via phone, email, or chat.
Troubleshoot and resolve customer issues in a timely and professional manner, escalating complex issues when needed.
Maintain accurate records of customer interactions and service requests using CRM tools.
Collaborate with internal teams to ensure customer feedback informs product improvements and service optimizations.
Provide regular follow-up to ensure customer satisfaction post-resolution.
Assist in onboarding new clients, guiding them through the RollPay platform and features.
Stay updated on RollPay's offerings and changes to provide accurate information to clients.
Requirements
3+ years of experience in customer service, preferably within financial services, tech, or SaaS environments.
Strong problem-solving skills and the ability to handle customer issues with professionalism.
Excellent verbal and written communication skills.
Ability to work independently in a remote environment and manage time effectively.
Familiarity with customer service software and CRM tools (e.g., Zendesk, Salesforce).
Customer-first mindset with a passion for improving client experiences.
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