Responsible for providing technical expertise, assessing new ICT software projects and initiatives tosupport and enhance existing application systems
Education and knowledge
Bachelors degree in Computer Science/Information Technology or related field; and
Relevant ICT certifications such as Prince 2 or PMP, ITIL, MCITP
Five (5) years’ experience in a similar position;
Specialist knowledge and diverse experience in systems support and development; and
Experience in ICT hardware and software maintenance.
Problem solving and analytical skills;
Strong communication and presentation skills; and
Strong organization and inter personal skills.
Acting as a change agent when defining and executing change requirements;
Serving as a liaison and facilitator between all business units to assist in addressing and resolving ICT software issues;
Conducting user acceptance testing and sign-off;
Investigating and resolving application functionality relatedissues and providing first level support and troubleshooting ofsystems;
Coordinating application development for multiple projects;
Managing an outsource relationship for 3rd party applicationdevelopment and programming consultants;
Troubleshooting technical issues and identifying modificationsneeded in existing applications to meet changing userrequirements;
Providing advice to business users in the effective use ofapplications and information technology;
Writing technical procedures and documentation for theapplications including operations and user guides;
Providing technical training for users on new IT applications;
Producing technical documentation for new and existing applications; and
Assisting in the creation of the system design and functionalspecifications for all new development projects.
: Bachelor's degree
Required relevant work experience
: 5 years
English (Spoken: fluent | Written: fluent)
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