Team Leader – Telesales At Hf Group

Principle Accountabilities
Business planning and growth
Drive achievement of the set targets through customer growth and retention across all lines; deposits, lending, Cards, Agent banking and NFI
Deposit mobilization
Develop and refine telesales toolkits, client materials and training to reflect the various target proposition
Performance Management - Run daily, weekly and monthly reviews with the sales staff to ensure the team is constantly engaged and ahead of targets
Cost Management and Revenue Generation
Drive cheap deposits to reduce on the cost of funds.
People management
Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management
Motivate, Coach and Energize the Telesales staff positively to deliver the best results
Engage the team in constant training to address training needs, implement training road maps to ensure an engaged Team

Operational risk controls and procedures.
Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles
Ensure the Team adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer
Tracking and monitoring of TAT for the segment and working with stakeholders to ensure targets are met

People Management & Administration:
Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.
Continuous review & appraisal of sales staff performance and immediate corrective action.
Ensure sales staff are motivated for maximum productivity
Cultivate a team culture that enhances support for each other to ensure overall productivity.
Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
Ensure discipline and adherence to staff code of ethics by sales staff.
Ensure planned leave schedule & execution for branch sales staff.

Operational risk controls and procedures.
Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles
Ensure the Team adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer
Tracking and monitoring of TAT and errors for sales staff and working with stakeholders to ensure targets are met

Key Competencies and Skills
General Competencies:
Excellent written and oral communication skills.
Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organizational levels; ability to work independently and as part of a team.
Excellent customer service skills with the ability to respond to inquiries or complaints effectively and in a timely.
Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention, and problem-solving skills.
Basic analytical ability with active listening skills.
Good working knowledge of the MS Suite.
Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
Ability to maintain confidentiality of sensitive information.
Willingness to adapt to changing business needs and deadlines.

Minimum Qualifications, Knowledge and Experience
Education:Bachelor's degree
Experience:
Minimum of 3 years' experience in sales management within the Banking Industry
Demonstrate knowledge of banking operations
Problem-solving and analytical skills
Demonstrate integrity and ethical standards
Attentive to details